Sheena Malayath Safe 6 Psm Certified Email & Phone Number

Hyderabad, Telangana, India

Senior scrum Master

Hyderabad, Telangana, India

Scrum Master Agile methodologies

• Successfully managed the initiation and execution of a new Payroll product, overseeing the entire project lifecycle. • Led Global Projects, utilizing both agile and predictive methodologies (Scrum/Kanban), in alignment with the organization's strategic direction. • Facilitated cross-team collaboration and problem resolution, ensuring seamless project execution in Agile sprints. • Managed multiple concurrent projects and cross-functional Scrum team members. • Presented project status to the project Steering Committee, including milestones, deliverables, issues, risks, and action plans. • Exceeded client expectations, ensuring successful project delivery and client acceptance using Agile practices. • Implemented Agile methodologies, following SDLC processes and business procedures, and conducted Sprint Reviews. • Proactively identified and addressed risks and concerns within Agile frameworks, driving the team to develop solutions and alternatives. • Demonstrated strong communication, team-building, and training skills for both end-users and technical staff in Agile environments.

Hyderabad

• Accelerated team performance and increased project delivery efficiency by implementing Agile methodologies, including Scrum and Kanban, for cross-functional teams . • Collaborated with stakeholders to identify and prioritize project goals, aligned teams to project objectives, and streamlined workflow processes.• Implemented Agile best practices to increase team engagement, productivity, and delivery quality, resulting in a improvement in overall team performance . • Conducted workshops, training sessions, and one-on-one coaching to educate and motivate team members, resulting in best adoption rate of Agile practices across teams .• Established a culture of continuous improvement, facilitated Agile retrospectives, and identified areas for improvement, resulting in reduction in cycle time and improvement in customer satisfaction.

India

• Guide the Teams to follow Agile and Scrum practices to promote prioritization, team readiness and commitment for each sprint.• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.• Lead the teams efforts towards continuous improvement.• Plan and conduct relevant meetings with key stakeholders.• Facilitates all Scrum ceremonies including sprint planning, Daily standups, Sprint Demo, Sprint Retrospection, refinement meetings ,release Demos.

Hyderabad

• Conducting research and gathering data to analyze the companys business needs and objectives.• Collaborating with stakeholders to understand their requirements and translating them into functional specifications• Analyzing and documenting current state processes, identifying gaps, and proposing improvement.• Working closely with development teams to ensure accurate and efficient implementation of solution.• Providing ongoing support to end users, answering questions and troubleshooting issues• Collaborating with project managers and other team members to ensure successful project delivery.• Business process modelling using MS Visio for end to end process flow

Hyderabad Area, India

• Joined HSBC as a Process Executive catering to internal banking payments performed on customer accounts via HSBC Universal Banking System.• Worked on various banking modules with processing of payments in customer accounts to closure of accounts.• Handled critical and high value transactions to customer accounts , time based bulk clearing cheques and swift transactions. • Trained New Joiners , prepared training plans and equipped the process with training material as New Joinee guide.

Hyderabad Area, India

• Worked for a period of 4 months• Exposure to MNC environment.• Worked on compatible and user friendly software supporting the monetary transaction posted by US customers.• Troubleshooting on any technical issues problems faced by customers while playing online games.

Hyderabad Area, India

• Responsible for assisting and educating customers via calls and e-mails related to products for Banking Assets & Personal Loan.• Worked on customer relationship management systems (ex: Siebel, Finacle) to provide data.• Won accolades for generating an idea of documenting customer feedback by designing a link via the e-mail responses sent to customers.• While in the role, undertook the responsibility of the Team coordinator for a period of 10 months.• Monitor of work queue for effective utilization of resources.• Prepared Weekly rota for the Team.• Providing floor support and conducting weekly Team meets.• Worked on to produce, analyze and interpret MI to support/improve performance. • Mentored slow learner’s by providing refresher training sessions.

Mpc, Mathematics And Computer Science

Master Of Business Administration - Mba, Business Administration, Management And Operations

Management skill in Operations helping in managing logistics