Sheena Bennett Email & Phone Number

Cottonwood Heights

Draper, Utah, United States

United States

-Review initial loan approval and work with borrower to gather appropriate documentation.-Create a loan submission package for the Underwriting department & submit files to assigned Underwriter.-Work with borrower and Loan Officer to satisfy conditions received from Underwriter-Ensure loan remain within the established lending guidelines.-Communicate with other professionals, including county clerks and title companies.- Request/order all needed documentation. This includes preliminary title reports, appraisals, flood, verification's of employment, tax transcripts, and social security validations. - Effectively manage multiple demands and competing priorities.- Participate in proactive team efforts to achieve departmental and company goals- Maintains necessary pipeline management to ensure timely funding of all loan files.- Maintains social networking updates for the branches and LOs.- Perform other support and administrative tasks as requested by Branch Manager.

Wvc, Utah

- Review, research and resolve problematic issues raised during the foreclosure process.Manage 800 mortgage foreclosures monthly.- Review incoming and ongoing files for legal exposure and forward to Corporate Legal when necessary.- Communicate with attorneys on daily basis to discuss needed documents and possible mitigation or litigation strategies.- Adhere to company and departmental policies and procedures as well as direction from supervisor.- Analyze pending issues and assessing mitigation vs. litigation resolutions.- Ensure monthly follow-ups are completed on all active problem resolution files.

- Managed 4 Team Leads and 90 plus Paralegals.- Created an environment oriented to trust, open communication, creative thinking, and 100% team effort.- Side by side, one on one, and hands on coaching daily.- I managed all behavioral, timekeeping, and disciplinary actions for all leads and assisted with paralegals under my leads.- Handled and managed team schedules daily based off call flow received. Experience with IEX Webstation, and Verint Impact 360, which assist in call center scheduling, forecasting, tracking call flow, and assisting in inbound/outbound statistics.-Responsibility over measuring and reporting team & queue performance to the Site Director along with communicating team and individual objectives to team members and present team accomplishments to the Site Director.- Maintained team statistics and achieve/exceed goals. This includes calls per hour, average handle time, after call work time, average talk time, and average hold time. My team has been consistently ranked within the top 5 teams.- Handle employee relation issues.- Deep product knowledge of our services for client assistance.

North Salt Lake, Utah

I was responsible for a team of 20-40 paralegals in a highly growing company. I was required to complete 60 coachings per week. This includes in room, side by sides, and electronic monitoring of phone calls. I handled all administrative duties including time keeping, scheduling, and HR duties. Deep product knowledge to ensure customer satisfaction and paralegal success.

North Salt Lake, Utah

I was responsible to mentor and train all new employees on the phone system, all computer systems and products on a hands on basis once the paralegal completed in class training. I mentored up to 3 people at a time per week.

Ephraim, Utah

- Managed a team of 20 employees.- Used Excel to record Quality Assurance, attendance, stats, and coaching to improve the customer service provided to our clients.- Retrained new representatives to meet sales goals and handle customer service calls correctly.- Encouraged team with incentives and helped them to continually improve.- Handled escalated calls and resolved customer issues.- In depth product knowledge of all programs for client assistance. We handled customer service for over 10 different products. - Worked as a QA supervisor for 9 months, where I would monitor employee calls, score, and provide feedback to employees. Also included was one on one coaching’s daily.