Foster and manage vendor relationship for cafeteria management system specializing.Collaborating with brands to implement joint business plans for nationwide expansion.Leveraging data and strategic management to drive results.

Worked in the marketing team on the in app and secondary campaigns (state wise) for PAN India merchants rom execution to post-campaign analysis.Worked on the customised campaigns for legendary merchants for the growthWorked in "Zomato Kitchens" project in the growth and marketing for the new zomato kitchen onboarded merchantsHandled end to end growth and strategy plan for the kitchen merchantsWorked on PMSvanidhi which was initiated by Ministry of Housing and Urban Affair to onboard the street food vendors during covid. Completely planned sales drive with the third party vendor in 50 cities and help them with the onboarding process. Helped the merchants with their FSSAI licenses creation.Worked in Launchpad team where we provide growth consultation to the merchants who do not have dedicated account managers assigned to them.Planned a process on how they can reach out to us through app via booking an appointment. Worked on the plan to increase the inflow of the appointments and we can reach out to more merchants.Collaborated with quality team to establish program quality and achieve our goalsPartnered with finance team for the proper flow of invoices and cost estimations to maintain our budgetBuild a smooth process and mobilise the team on what to pitch to the merchants during the consultation.Worked on personalised communications for the merchants via different channels like Whatsapp for business, in app, push, pop notifications.

Managed team of 15 people in the central ops onboarding process.Onboarding team helps merchant with the smooth process on how to come onboard on our platform.Worked on decreasing the TAT for the complete process.Awarded as best TL for the continuously 2 quarters.Worked on the growth path of the team membersGiven training to the new employees and helps them understanding the process.

Quality checks of the menus, prices and taxes related informationHandled escalation process for all the live merchantsManaged the queue for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of merchantsHelps the merchants with their queries related to the menu prices, items name issue, new items addition, item deletion, tax addition for all the live merchantsQuality checks for the documentations, commissions, synergy, etc processes of the new merchants (India and UAE)Created training document for the On boarding processWorked in Central Operation and handled Logistics Process for the new and existing merchantsQuality checks for the documents required, commissions synergy processes of the new merchants (India and UAE)

Promoted as Content Associate and handles escalation process for all the live merchants. Helps the merchants with their queries related to the menu prices, items name issue, new items addition, item deletion, tax addition for all the live merchants.

Joined as Quality Analyst and did the Quality checks of the menus , prices and taxes related information. Worked on the menu creation of the restaurants with the merchants to help them grow their business.