» Operational Services - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions.» Marketing and Communication – Facilitate coordination and communication of marketing related needs. Manage customer interaction and drive industry presence. » Strategic Analysis - Liaison with ownership. Assist in the development of strategic plans for operational activity. Serve as primary lead on Ajera software integration for project management, workflow and financial tracking.» Financial Management - Review financial statements and corresponding data. Utilize financial data to improve profitability. Prepare and control operational budgets. Plan effective strategies for the financial well-being of the company.» Process Flow - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.

» Built and serviced relationships with over 230 Members, 60 Corporate Partners and 18 Board of Directors to increase awareness, revenue and community reach, resulting in achievement of nation’s largest chapter (total of 60)» Managed all aspects of event operations for 38+ annual events, including but not limited to creating and managing Web pages, event timelines, marketing materials, online/onsite registration, PowerPoint presentations, scripts and financial reconciliation» Connected with corporate organizations to further develop event sponsorships and business partnerships» Created and/or updated operational processes for increased time efficiency and improved work flow» Managed day-to-day office operations working directly with Executive Director, Board of Directors and chapter committees» Developed and managed all Web content and graphics, including but not limited to sourcing and editing digital media; creating and maintaining individual event and registration pages providing a user-friendly interface; creating advertisements as well as member/corporate partner profiles and reviewing analytics» Assisted executive director and treasurer in budget management with full responsibility for invoicing and maintaining accurate financial reports

» Managed/administered all aspects of the corporate social media strategy - Twitter following increased by 575%, Facebook “likes” improved by 98% and because of consistent posting to YouTube channel the video strategy impacted exposure and subsequent help with SEO.» Wrote/created all external communication pieces - Press Releases (avg. 1 per month) - Trade Publication Articles (2-3 per month) - Email Campaigns through Exact Target (when needed) - eNewsletters (3 per month: 4-6 articles each) - Case Studies (2 per month) - Blogs (1-2 per week) - Sales Collateral (when needed)» Updated/maintained corporate websites for accuracy and relevance» Coordinated event/lead management for sales driven industry appearances - Completed a 12 city seminar series campaign that included landing pages for each city, multiple print and digital pieces (city specific), confirmation call campaign, press release and continual social media marketing resulting in over $100,000 in revenue and 402% ROI.» Executed targeted drip campaigns for lead conversions, special events and numerous product launches including Prime Response and Mobile Scheduler both in 2011» Collaborate with Directors on new corporate branding strategy necessary for merger of sister organizations covering all changes to visual components (such as websites, email templates, etc.), employee word tracks, customer messaging, event representation, and transition plan

» Managed team of six account managers and three internal support reps within southeast region» Weekly travel to accounts in region (observed Account Manager interaction with customers)» Responsible for quarterly bonus budgeting, tracking and goal setting» Supported escalated customer problems and issues » Collaborated with team on design of newly implemented organizational strategies» Coordinated development of new website for better tracking of customer data» Lead on the R&R migration project, moving 526 dealers to upgraded platform

» Responsible for maintenance and support of over 700 accounts in Northeast Region» Took lead on customer issues when Account Management and Sales had difficult situations» Provided weekly input to the Leadership Team decisions within Customer Support» Ensured that all customer issues within designated region were handled timely and effectively

» Coordinated all travel requirements and customer communication for weekly training sessions» Developed advertising/marketing plan and materials to increase regional training revenue» Consulted each customer to obtain best process flow for training» Assisted with creation of new training strategy for entire organization