Sheena (Patrick) Robinson, Pmp Email & Phone Number

Washington, District Of Columbia, United States

Leads a team of meter and field technicians in installation and maintenance of over 130K meters in the District of Columbia. My team is responsible for obtaining the meter readings from these meters utilizing Advanced Metering Infrastructure (AMI) or visual confirmation.

Washington, District Of Columbia

Responsible for issuing invoices for water, sewer and impervious area for all customers in the District of Columbia. These customers include the Federal government, as well as, all DC Municipal government agencies. My team also establishes new accounts and resolves all meter reading and billing exceptions. Our goal is to work with our other Customer.

Washington, District Of Columbia

Onboarded and trained new team of employees responsible for all back office billing activities which were previously outsourced.

Washington D.C. Metro Area

I am responsible for documenting current processes, standardizing and optimizing procedures. I work with frontline staff and senior management identify opportunities for improvement and lead efforts in making those changes for the organization.

Lead the Customer Service Division in process improvements, project and performance management. Monitored the training program, as well as, escalations received from citizens and government officials. Implemented and managed ISO 9001 Quality Management System.

Served as liaison to stakeholders for Customer Service Division. Served on project teams and led process improvements for the division. Maintained the division's newsletter and created communications for staff including PowerPoints.

I performed instrumental and wet chemistry analyses on drinking water, wastewater, groundwater and industrial water samples, reported and validated data for these analyses.I utilized the EPA and Standard (SM) methods to govern the analyses performance. I completed State Drinking Water Reports and managed a portion of the Annual Lead/Copper Project.I had.

Performed chemical analysis on customer and production samples, communicated results and recommendations to customers that would improve the overall performance of their products.Troubleshoot customer concerns and conduct internal ISO audits.

Master Of Science, Chemistry

Bachelor Of Science, Chemistry