Sheena Roberts, Mha Email & Phone Number

Washington, Dc, Us

Maryland, United States

At Joy in Noir, challenges are not just managed—they are reimagined. The company is built on the belief that every obstacle holds the potential for growth and transformation. With a unique approach that blends strategic leadership, workplace wellness, and empowerment, Joy in Noir partners with organizations to craft bold, tailored solutions that drive measurable results.Joy in Noir has a proven track record of guiding organizations through significant hurdles, showing that with the right focus and dedicated strategy, success is inevitable. Joy in Noir has helped clients navigate complex challenges, elevate organizational well-being, and surpass compliance and regulatory standards including improving patient outcomes.Joy in Noir’s mission is to ensure that every organization not only meets expectations but exceeds them—fostering a thriving environment where leadership and teams flourish together

Responsible for the direct oversight and management of the Strategic Accounts/facilities within an assigned region.Introduce new services to grow the baseline business and implement new revenue streams.Manage Profit and loss, assist with forecasting, budgeting and sales growth. Establish and maintain system-wide relationships with key stakeholders, from staffing office to C-Suite to ensure excellent service delivery and customer satisfaction with services provided.

Oversaw the administration, finances, and clinical services for a multidisciplinary team of healthcare professionals, ensuring comprehensive and effective management.Fostered strong collaborative relationships across departments and contributed actively to multidisciplinary teams focused on quality and service improvements.Ensured stable daily operations across all sites, maintained timely progress on projects, cultivated relationships with physicians and key stakeholders, and streamlined the integration of new practices.Developed and implemented policies and procedures that improved operational efficiency and adhered to compliance standards across all operational levels.Managed human resources functions including recruitment, training, and performance evaluations, ensuring a high-performing team that meets organizational goals.Oversaw the procurement and management of equipment and supplies, ensuring resources were utilized effectively and within budget.Led crisis management efforts, promptly addressing any operational disruptions with strategic solutions to minimize impact on services.Monitored and analyzed financial data to inform budgetary decisions, reporting findings and offering strategic recommendations to senior management.Advocated for and implemented technology solutions that enhanced service delivery and operational workflows.Played a key role in strategic planning sessions, helping to set long-term goals and determine actionable steps for achieving organizational objectives.

Proactively identifies client needs and assist in developing solutionsPerforms medical record chart audits including sample selection, and summarizing resultsDevelop and execute strategies and/or provide advice to external clients or internal colleagues in area of expertiseProvide subject matter expertise in problem analysis, solution development, presentation development and solution execution

Assures successful planning, management, and analysis of department budgets, program development, information systems, human resources, facilities management and regulatory compliance to maximize the operational potential of the programDirect and manage the daily operations of office/department, program and services by actively problem solving and communicating essential data to physicians, managers, and staff to assure services are effectively rendered in an efficient working environmentManages non-faculty personnel including recruitment, supervision, training and performance appraisal process, progressive discipline and dismissals. Recommends and implements staff reorganizations as needed Implement systems and processes to improve efficiency and reduce waste. Train staff as well as senior leadership to provided quality medical education consistent with regulatory standards.

Dramatically improved physician and staff morale within six months by reducing turnover, increasing promotions, and enhancing job satisfaction. Achieved higher patient satisfaction and increased wRVUs through regular feedback sessions to refine practice operations.Initiated a successful strategy of holding detailed quarterly meetings with senior leadership to review practice performance and ensure alignment with Center of Excellence standards.Collaborated on initiatives to enhance patient care, decrease readmissions, and reduce the length of stay for bariatric surgery patients, contributing to improved clinical outcomes.Monitored patient satisfaction across clinical offices, actively addressing and resolving complaints to ensure peak patient satisfaction. Acted as a patient advocate when needed, supporting management in addressing sensitive or escalated issues.

Successfully launched a new General Surgery Practice in a competitive market, managing all startup phases from concept to operational execution.Directed all practice operations, including financial management, budgeting, patient satisfaction, staff development, and achievement of volume targets.Collaborated on the creation and execution of a strategic marketing and development plan to effectively position the practice.Set and implemented strategic management goals to optimize practice operations.Led the successful integration of the EPIC EMR System, enhancing operational efficiency.Recruited, screened, hired, and trained staff for the new office, ensuring a high-performance team.Managed and appraised the performance of administrative and clinical staff to maintain high service standards.Kept abreast of evolving healthcare practices, coding standards (CPT/ICD-9), and industry trends to ensure effective practice management and compliance.

Master'S Degree, Healthcare Administration

Bachelor Of Science - Bs, Biology, General

Biology, General