Textbook Department Assistant
Shakespeare & Co.
Manhattan, New York, United States
●Coordinated 10+ offsite book signings and networking events for authors across New York City, ensuring smooth execution, high attendee engagement, and positive client feedback.●Acted as a liaison between the bookstore, publishing houses, and professors, facilitating on-time procurement of inventory for semester launches, maintaining 100% readiness for student needs.●Trained 5+ new employees on company policies, tools, and software, fostering team collaboration and ensuring consistent adherence to operational standards.●Delivered exceptional customer service, resolving up to 15 customer inquiries and disputes daily during peak rush hours, maintaining a calm and professional demeanor under pressure.Working at the bookstore will always be some of my favorite college memories, Shakespeare was my first part-time job in college, and the support they gave me when it was time to get my own books each semester was invaluable. I was entrusted with liaising between the bookstore, publishing houses, and professors, training new staff each semester, and with addressing customer inquiries and disputes during high-stress rush hours.