In my journey through the healthcare landscape, I have had the privilege of championing transformative initiatives driving growth and operational excellence. Reporting to the VP of HHS, I implemented innovative strategies, such as data archival systems, strategic visions for electronic health records, managed revenue operations, childcare management platforms, and modernization efforts in interoperability, and enhancing inpatient services and discharge assistance through community service boards (CSB). As Program Manager for the Baltimore County Department of Public Health, I assessed technology efficiency and identified requirements and gaps, leading initiatives for a new EHR —100% on time, within budget, with 100% client satisfaction. Additionally, I lead $240M+ childcare provider payment processing for the State of AL DHS and successfully trained/onboarded over 30K staff, families, and providers onto our childcare management system, achieving a 94% positive rating in engagement and adaptability to change initiatives.I developed and managed data governance, security, and analytics platforms, improving data accuracy to 99%. I ensured interoperability and compliance across 7+ health networks legacy systems.My expertise in data science and analytics has been instrumental in executing seamless policies and optimizing workflows. I took pride in providing financial and operational leadership to various business units, positively impacting transformation and implementation intiatives. I created an internal training program, increasing work product consistency, elevating client satisfaction to 96%, and reducing resource needs by 25%.Additionally, as technical PM for the Northern Virginia Regional Projects Office, I oversaw technology modernization efforts.My commitment lies in fostering collaboration and efficiency, believing that transformative change is achievable when working together toward a common vision, enhancing the quality of care in our communities.

Reported to CEO. Served as finance and operations thought leader for healthcare division of 120+ staff and 20 direct reports. Managed revenue, technical developments, IT strategy modernization, consultations, programs, data migration, and financial services for 8 major hospitals. Led on-site, remote, and offshore team working with 8 large, multi-state health systems. Drove revenue growth in financial analysis, revenue cycle business operations, software development, and EHR data archival. Managed/transformed $200M revenue stream for hospital and physician networks, increasing accounts receivable collections by 36%. Automated AR workflows, reducing resource workload by 45%. Responsible for data and financial analysis, mapping, reporting, and operations. Provided subject matter expertise on payer reimbursement and contract management, EDI, third-party integrations, E2E RCMS, and data mapping, analysis, and reporting across 45+ EHR implementations. Optimized partnerships with stakeholders to build patient accounting application for data archival and active accounts work down. Led technical projects concerning integrations, file transfer protocols/encryptions, virtual desktops, and server setups.

I led a dynamic workflow and accounts receivable team, ensuring swift turnaround times and reimbursement from a variety of payers, including commercial, government, and private entities.My responsibilities encompass a wide array of tasks, including processing and reconciling deposits from multiple sources to maintain compliance, integrity, and accuracy across various systems. Additionally, I oversee communications both internally and externally, fostering relationships to enhance referral source retention and increase clinician revenues.I managed initiatives aimed at improving efficiency and effectiveness within the organization. Examples include transitioning to electronic revenue cycle management, resulting in significant improvements in payment times.Furthermore, I supervised purchase authorizations, inventory, transactions, and returns, optimizing the supply chain and ensuring faster service delivery. Additionally, I was deeply involved in maintaining data integrity and compliance in databases, providing crucial guidance on federal, state, and commercial regulations to ensure adherence.Coordinating with a team of clinical and administrative staff, I implemented workflows that led to notable improvements in order fulfillment processing time and initial claim approval. Through company-wide training initiatives and effective communication, I played a key role in driving performance and revenue growth.Overall, my dedication to driving operational excellence in healthcare revenue cycle management, electronic data exchange, and patient outcomes is evident in my multifaceted role, where I strived to optimize processes, foster collaboration, and achieve outstanding results.

Reporting to the Clinic Director, spearheaded financial analysis, development, and maintenance to correct inconsistent/non-compliance of current and prospective contracts, increasing awarded contracts by $3M in first year. Managed a workflow process including all aspects of the supply chain to increase turnaround time on delivery of devices and continuity of care. Directed communications with internal and external clinical care staff to ensure quality of care; increased referrals 10%. Led collaborated partnership with the American Orthotics and Prosthetics Association, a nationally recognized non-profit, that strategically differentiated the company, nationally publicizing the company’s corporate social responsibility model. Collaborated on business strategies and tracking key performance indicators to decrease turnaround times, cost of goods sold, and shipping costs for end-to-end purchase management and front-end operations. Advised corporate team on financial contracting strategies and managed software development, set-up, optimization, and reporting to ensure proper revenue cycle and electronic data management.