Sheena Smith Email & Phone Number

Atlanta, Ga, Us

Global Organization Translate business requirements into functional capabilitiesWork with development teams to build business cases for projects and componentsDevelop and execute test plansDocument and design APIs for cross platform integrationsExperience with data mapping & data dictionariesExperience mapping requirements to API with JSONIntermediate SQL skills Experience working in Agile/Scrum environments including Writing and Maintaining user story documentationExperience with Jira, ConfluenceERP full lifecycle implementations or upgradesSalseforce * Bullhorn Integration

Atlanta, Ga, Us

I am responsible for supporting Randstad’s talent onboarding experience, specifically the facilitation of electronic onboarding and ensuring overall compliance. My position partners with Randstad’s Special Projects along with all lines of business concerning implementation vis Erecruit, bullhorn 365 , I ensure compliance with laws, regulations, contractual obligations, and internal policies and procedures. Currently work and meet with third party venders for all (Go Lives), moving from implementation to support for all lines of business. Core responsibilities include project/product management along with digital forms for compliance. I work daily in conjunction with Agile teams, developers Q/A analyst, UAT Testers, organizational leaders, venders and third party developers , I process all UAT testing for bullhorn 365 formally Esaff. Erecruit platforms, Translating and simplifying requirements, utilizing Process management and communication.I have implemented our software Erecruit bullhorn 365 across all lines of business, ensure product functionality, along with creating customization per client which allows me to create new business process that fits business needs.Lines of Business - Randstad Technologies, Randstad Healthcare, Randstad sourceright, Ransdtad Life Science, Randstad professional, Randstad General staffing. Spherion, Tatum. and cellaSystems + On-boarding Erecruit (bullhorn365), (Ivanti,testrail, Adp I9, Warsaw compliance background and screening and Jira). Excel, Adobe, Query , Reporting creation and Goggle suite.

Minneapolis, Mn, Us

Human Capital Management (HCM) solutions in a technically challenging and rewarding role. I work in a highly collaborative and fast paced environment, as an Application Specialist I deliver business-to-business application support to Ceridian’s Dayforce team members and customers. I work directly with my team members to assist them with any managed support cases that cannot be resolved without assistance.Specializing with Enterprise clients. I 'am one of the only U.S. professionals based in Atlanta that works with our Canada Managed Services Teams. This role is Key in supporting comprehensive Human Capital Management Dayforce products for both U.S. and Canada.I possess broad experience and working knowledge in Canadian and U.S. Payroll, U.S. and Canadian Tax, Benefits, Human Resources, Onboarding, Performance Management, Time & Attendance, Document Management, Workforce Management, File feeds, and Recruiting. My business impact is with Enterprise businesses and working with internal technical analyst. Offering continuous training and industry knowledge.Primary Responsibilities: Time and attendance (dayforce) Time management hardware and software • collaborating with developers • Manage server, Software applications• Constant resource for Technical analyst and internal teams, SQL Scripting. • Provide support to our Enterprise clients in U.S./Canada client base using a variety of platforms • Support Upgrade/ downgrade Version software• Develop strong relationships with internal as well as external partners. Systems: Dayforce, Dynamics 365 SQL, XML, Coding, Parature, Dayforce software, Dayforce support applications Citrix, Salesforce, Back office, SoftToken. Workforce management. Business intelligence reporting. SQL expression builder. SAP, SAAS, Cloud products.

Within the Support Services, key role in supporting comprehensive Human Capital Management products, My position requires strong analytical, problem solving, minor developing and troubleshooting skills.. My business impact are with both Mid-market and Enterprise businesses. Support last stages of implementation moving to support. Offering continuous training and assistance for client and industry knowledge. I support 25 mid-market accounts point of contact for all other department , Tax, benefits, user software, support, Time management and implementation. Primary Responsibilities: Support stages of implementation transitioning to support.Offer training to client via WEB-EX weekly, bi-weekly, or subject matters• Manage a customer base of 25+ customers • Serve as first point of contact for customer escalations • Provide and implement new process for new clients, CRM case management system• Acquire and expand knowledge of product offerings, support policies and methods of support deliveryWork with Business Intelligence reports and Time management product assistance.• Develop strong relationships with internal partners and communicate with all types of individuals via multiple communication methodsSystems: SQL, Citrix, Salesforce, Back office, SoftToken. Ulti-pro, Ulti-pro Payroll. Time management Tools. Business intelligence reporting. SQL. SAP, SAAS, Cloud products.

Brookfield, Wisc., Us

Responsible for training new and existing merchants on how to install Clover equipment, Powered by First data how to create and build menus for restaurant application. •Responsible for taking inbound calls to place orders for equipment that cannot be uploaded or download Clover stations and out of box failures. •Recommended potential products and services by accessing customer information and analyzing customer needs.•Assisted merchant with their next generation software based on Point of Sale (POS) equipment including POGO Mobile, Clover Station, Cash Drawers Scanners and tablets. •Provided escalation level technical support and responded within a time frame to inquiries that were highly complex in nature and included troubleshooting terminals, tables, receipt printers, kitchen printers, card readers, wireless routers and network problems such as Wi-Fi connectivity. Systems used. Citrix, Salesforce ,and the cloud. Main applications used SALESFORCE, IMPACT 360 from IT Quality standpoint. And several internal INTUIT systems for troubleshooting tickets

Bachelor'S Degree, Mass Communication/Media Studies

Mass Communications

Yes