Sheena Vaughan

Sheena Vaughan Email and Phone Number

Operations Manager and Leadership Coach/ Facilitator @
Sheena Vaughan's Location
Holywood, Northern Ireland, United Kingdom, United Kingdom
Sheena Vaughan's Contact Details

Sheena Vaughan work email

Sheena Vaughan personal email

n/a
About Sheena Vaughan

Sheena Vaughan is a Operations Manager and Leadership Coach/ Facilitator at Whiskin Precision Engineering Ltd. She possess expertise in change management, coaching, management, risk management, banking and 11 more skills.

Sheena Vaughan's Current Company Details
Whiskin Precision Engineering Ltd

Whiskin Precision Engineering Ltd

Operations Manager and Leadership Coach/ Facilitator
Sheena Vaughan Work Experience Details
  • Whiskin Precision Engineering Ltd
    Operations Manager
    Whiskin Precision Engineering Ltd Aug 2010 - Present
    Belfast
    Responsible for Finance, People, Communication and Quality System
  • Hpc
    Associate
    Hpc May 2010 - Nov 2017
    Belfast
    Lead and deliver a range of management and leadership Programmes within the Private and Public Sector to senior management level. I also undertake leadership coaching; working across Northern Ireland, Republic of Ireland and Great Britain.
  • Ulster Bank
    Head Of Customer Service Centre
    Ulster Bank Nov 2006 - Oct 2009
    Belfast
    Led and managed the Central Operations function for Retail and Corporate banking in both Northern Ireland and Republic of Ireland. This included all telephony and processing. Responsible for Customer Service, Risk, Cost Control and Operational Excellence. Significant annual budget, 500 staff and service delivery to over 2m customers in euro and sterling.Achieved Customer Contact Accreditation (CCA) in my fist year, followed by winning the prestigious CCA award for "Best Customer Service"
  • Ulster Bank
    Head Of Retail Integration
    Ulster Bank Jun 2004 - Nov 2006
    Belfast, Dublin And Edinburgh
    Led the successful delivery of the largest Retail Change Programme within Ulster Bank Group.Responsible for the business transformation impact on customers, staff, operations, policies and products resulting from the introduction of a new Retail IT platform impacting nearly 2 million customers and over 3000 staff.This role enabled me to work cross-divisionally and within the wider RBS Group.Significant annual budget, 200 plus staff.Member of UB Retail Executive Board and RBS Executive Change Board
  • Ulster Bank
    Head Of Retail Operations
    Ulster Bank Apr 2002 - Jun 2004
    Belfast & Dublin
    Set up and led a multi-functional central support function for the Retail Banking Division in Northern Ireland and Republic of Ireland. Responsible for Risk Management, Sales& Service, Training & Development, Customer Complaints and Management InformationAnnual budget £8m, with 200 staff.Member of Retail Executive Board
  • Ulster Bank
    Retail Manager
    Ulster Bank May 1998 - Apr 2002
    Belfast & Dublin
    Set and managed a retail project team of 40 to deliver the Euro Notes and Coins Changeover.Responsible for the successful implementation across Northern Ireland and Republic of Ireland Retail network and customer baseRepresented the Bank on numerous external Boards; Irish Banking Federation, British Banking Association, Irish SME Board, and Central Bank of Ireland.
  • Ulster Bank
    Retail Banking Officer
    Ulster Bank Oct 1980 - May 1998
    Belfast, United Kingdom
    During this period, I spent time working across a variety of roles in the Retail Branch Network, Training and Development and Head Office including customer service, operational and management roles. These roles provided an excellent background and first hand experience in general banking, people development, operational excellence and strategy, working closely with senior and executive teams.

Sheena Vaughan Skills

Change Management Coaching Management Risk Management Banking Leadership Development Performance Management Customer Service Retail Banking Business Strategy Project Management Team Leadership Organizational Development Strategy Operations Management Training Facilitation

Frequently Asked Questions about Sheena Vaughan

What company does Sheena Vaughan work for?

Sheena Vaughan works for Whiskin Precision Engineering Ltd

What is Sheena Vaughan's role at the current company?

Sheena Vaughan's current role is Operations Manager and Leadership Coach/ Facilitator.

What is Sheena Vaughan's email address?

Sheena Vaughan's email address is sh****@****ion.com

What are some of Sheena Vaughan's interests?

Sheena Vaughan has interest in Coaching, Gym And Socialising, Leadership Development, Walking, Neuro Science.

What skills is Sheena Vaughan known for?

Sheena Vaughan has skills like Change Management, Coaching, Management, Risk Management, Banking, Leadership Development, Performance Management, Customer Service, Retail Banking, Business Strategy, Project Management, Team Leadership.

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