▪ Served as the primary liaison between school and district, community, contractors, military installation, and general public pertaining to safety, security, and facility matters▪ Managed school’s initiatives, issues, and requests with facility maintenance contractors for three DODEA Pac South schools (Zukeran Elementary, Lester Middle, and Kinser Elementary) by communicating concerns and ensuring compliance with regulatory guidance for a $550K+ facility drainage repair project and an update for two air handling units▪ Participated in biweekly debriefings with school’s approving/billing officials and cardholders to forecast, prioritize, manage, and direct the school’s budget by tracking, evaluating, and approving 200+ supply purchase requests annually to ensure all purchases follow the Government-wide Commercial Purchase Card (GCPC) Program

▪ Prioritized and assigned work among a team of 6 form development specialists to design, maintain, test, and deploy over 50 new template and template update projects monthly as well as an integral part of the selection, promotion, reassignment, or discipline of personnel▪ Initiated the removal of an unnecessary policy in the forms development process that decreased all project timelines by at least 2 hours and allowed the opportunity for autonomous, self-managing forms deployments▪ Advised senior and executive leadership of potential business improvement efforts and strategic and efficient resource planning for upcoming department projects and initiatives▪ Facilitated communications with cross-functional departments such as the release team, software engineering department, and client services department to streamline the forms development and testing process

▪ Managed the creation and implementation of 40+ standard mortgage default and 100+ standard auto finance default letter libraries and ensured compliance with regulatory policies, laws, and regulations

▪ Completed the development and supported the deployment of a client implementation of 12 letters to meet the client’s two week deadline, resulting in $750K annual revenue▪ Designed and upgraded a client’s mortgage portfolio of over 60 custom templates with accessibility tagging that adheres to the Americans with Disabilities Act (ADA)▪ Learned the development role by implementing a new client to use Right to Cure letters from the vehicle template library within 6 months of hire

▪ Assisted in implementing the QA level of effort (LOE) tool to estimate project timelines and executing the risk assessment process to identify and analyze residual risk throughout the project lifecycle▪ Recognized by peers and management for retaining a high level of attention to detail in performance, culminating in the “Bugs Shall not Pass” Award in Dec 2015

▪ Clarified ambiguous requirements in early phases of project life cycles to ensure thorough completion of development enhancements and effective test planning▪ Identified opportunities to train the Quality Control (QC) team in basic QA functions to facilitate professional team growth and increase the capability of the QA/QC Team and productivity of the Client Integration pipeline by establishing more QA resources

▪ Verified completion, correctness, and compliance of 250+ applications per month against strict eligibility guidelines for enrollment into Workforce Investment Act (WIA) funded programs under Youth, Adult, and Dislocated Worker criteria▪ Identified and documented common eligibility errors, reducing discrepancies from 45% to 5-10%▪ Assisted as Southwest and Hemet WDC Liaison and corresponded weekly with Senior Development Specialists, WDC Managers, and 20+ colleagues to recommend improvements to streamline the work process, improve workflow, implement staff development, and produce training aids▪ Received a Distinguished Service Award for service, dedication, and commitment to excellence

▪ Tutored and mentored 40 students per week in college algebra, calculus, and statistics▪ Created clear, concise, and detailed written reports to monitor student participation and progress▪ Completed diversity training twice a year to improve communication outlets between students of different cultures and students with learning disabilities to implement innovative strategies to enhance student learning and facilitate professional growth and independence