• Perform Enhanced Due Diligence (EDD) reviews for high-risk customers, including extensive analysis and documentation of the Bank's *know-your-customer* for these entities, as well as detailed transaction analysis for the high-risk customer relationship. • Review and investigate cases and alerts on the Bank's Transaction Monitoring & Case Management System.• Handled complex investigations and investigate potentially suspicious activity. Assist Management in the completion and tracking of various Quality Control functions in the BSA Department.• Prepare Suspicious Activity Report (SAR) narratives in a timely manner and in accordance with the client’s guidance and regulations. • Ensured effic ient identification and monitoring of suspicious activities and transactions.• Provided timeous reporting of suspicious transactions to the Anti-Money Laundering (AML) Compliance Officer• Analyze information received from Correspondent Banks, monitored and reported on Correspondent Banking activity or required to analyze and address AML and economic sanctions related alerts.• Investigate and assess alerts for potential money laundering risks in the Bank.• Ensure timely, efficient reporting of suspicious transactions to AML Compliance Officer and the Financial Intelligence.• Investigate, review and resolve AML related and economic sanction related alerts

• Lead comprehensive initiatives related to regulatory and company compliance standards. Confirm continuous product compliance by monitoring and analyzing pending and passed US federal regulations, agency guidelines, and directives impacting products and services to internal and external customers. Evaluate and verify project requirements and develop documents related to regulatory compliance while collaborating with development departments. Establish priorities for regulatory issues. Manage compliance projects and ensure achievement of deadlines and specifications. Address internal and external client issues related to product compliance and implement final disposition of discrepancies. Contribute to internal education sessions for compliance awareness as well as development of compliance sessions and presentations • Proactively resolved regulatory issues by collaborating with legal counsel as well as federal, state, and local agencies. Identified regulatory violations and ensured compliance with high risk regulations by initiating periodic reviews and audits of products and services. In depth review of all types of loans that were coded as possible CRA reportable. Correctly identified loans that are CRA reportable, verify the collected data, update the applicable reports with notations in the appropriate systems as needed with corrections and comments. Communicates ideas both verbally and in written form in a clear, concise, and professional manner including presentations to employees and clients at all levels.Works with development groups to review and approve project requirements and design documents that pertain to or impact regulatory compliance and assists in setting priorities for regulatory issues that must be addressed by the business. Responds to internal and external client matters pertaining to product compliance and assists in providing final disposition of any discrepancies

• Coordinates with UGIC loss mitigation specialists in assisting and processing workout plans for UGIC insured loans serviced by Nationstar Mortgage• Loss mitigation expert and resource for Nationstar Mortgage on UGIC insured loans• Implement recommendations of workout plans for eligible customers • Comply with published policies and procedures• Demonstrate a sense of urgency and critical value of execution• Illustrate a detailed update to management staff and team members on loans status• Collaborate with NationStars' management to ensure quality assurance• Originated, reviewed, processed, closed and administered customer loan proposals.• Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.• Developed and maintained relationships with local real estate agents.• Submitted loan applications to the underwriter for verification and recommendations.• Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.• Developed prospects for new loans by conducting 10 cold calls weekly.• Completed forensic reviews on foreclosure and bankruptcy loans along with consent order foreclosure reviews to ensure accuracy.

Project Manager working directly with Freddie Mac, Loss Mitigation Short Sales Negotiator, Underwriter. Responsible for the processing, negotiation, and successful approval of short sale files. Executed projects subject to system testing, investor settlement reports, scheduling meetings and compliance administrated to VP/AVP. Researched and evaluate customer's financials in order to gain approval on the short sale file. Improved mortgage business compliance with state and federal regulations. Analyzed consumer lending policies, processes and procedures. Mapped to appropriate lines of business. Partnered with subject matter experts (SMEs) in each department to review mapping for accuracy and compliance. Reported project findings to senior management. Investigated client customer banking transaction for risks such as money laundering and terrorist funding based on system-generated alerts. Gathered and analyzed relevant customer, account, transaction and other data. Determined whether reasonable cause existed to escalate or clear each alert. Documented all investigations in full, including rationale for disposition. Conducted periodic account and customer reviews to identify activity that may be suspicious. Filed Suspicious Activity Reports (SAR) as warranted by evidence. Liaised with anti-money laundering (AML) units on escalated investigations. Investigated and responded to customer complaints. Interviewed Financial Advisors and other employees to obtain information related to customer complaints and regulatory inquiries.Contributed to formulation of departmental goals and strategic plans.Minimizing risk by evaluating flagged sales practices, recommending corrective actions and suggesting process improvements to firm’s Risk, Examination and Surveillance groups. Consistently ensured integrity of internal documentation and Financial Industry Regulatory Authority (FINRA) filings by maintaining accurate case details for all investigations

• • Managed portfolio of 100+ mortgage accounts, Provided Action Information statements to clients, Completed contacts and verification of contact information with clients. Empowered clients to bolster their compliance with federal and state agency requirements as well as investor guidelines by articulating areas for potential improvement in loan servicing practices. Advised customers of workout options such as Home Affordable Modifications Program, repayment plans, modifications, short sales and deed in lieu for clients facing hardships or foreclosure• Orchestrated efficient look-back projects to locate required documentation of default and foreclosure process information sent to borrowers. Responsible for the processing, negotiation, and successful approval of short sale files. Managed answered Outbound, Inbound calls from borrowers, realtor.• Processed applications for residential mortgage loans. Reviewed materials for completeness and requested supporting documentation. Prepared files for submission to underwriting department. Managed communications with borrows, realtors and builders during process. Issued commitment letters and submitted approved loan applications for closing. Initiated actions on canceled and rejected loans. • Met or exceeded all performance standards and goals throughout duration of contract. Sustained excellent relationships with brokers, realtors, builders, referrers and other vendor partners.

• • Provided Tier 1 client support • Responded to basic inquiries relating to products and services pertaining to the clients needs • Answered technical and non-technical questions • Conversed with clients and representatives regularly • Provided regular and timely follow-up to requests and inquires placed by clients • Troubleshoot problems related to hardware and software • Analyzed customers' information and needs, and drafted report • Executed daily client-centric activities with utmost care and integrity • Strong verbal and written communication skills • Comprehensive knowledge of products and their functions, features and usage • Ability to respond to customer complaints, inquiries and request promptly and in a friendly manner • Good organizational and coordination skills • Proficient with MS Office suite and customized software applications • Excellent hands on keyboards with multi-tasking ability • Hard worker, intelligent, and honest individual • Active listening and problem-solving skills • Skilled in planning, organizing and prioritizing work