I am the Director for Encore Mortgages, where I am the Principle Mortgage and Protection Broker/Adviser.

• Provides a range of services to HSBC customers, supporting key life events, such as saving for a new home to retirement and protecting their family for every eventuality, providing confidence and reassurance.• Supports a portfolio of Premier clients, delivering a consistent and tailored wealth management and financial planning service.• Listen to customers to identify and understand their current and future needs, and providing the right solution to meet those needs.• Working collaboratively with colleagues to ensure every need of the customer can be met within the wider HSBC teams.• Complies with the regulations and procedures that govern our business and products.

• Principal mortgage adviser covering London and Essex• Assist in the set up and development of new brokers and administration department• Selling mortgages from the whole of the market• Selling insurance products from a range of insurers for life, critical illness, permanent health insurance and family income benefit • Prepare and speak in presentations to various organisations promoting our products and services

• Senior mortgage Adviser covering 3 offices with Douglas Allen• Regularly dealing with high net worth clients• Selling mortgages from the whole of the mortgage maker and related insurances from Norwich Union• Motivate team in morning sales meeting by using various, visual presentation boards and setting daily targets • Train and allow new mortgage consultants to observe first and sign up chats• Liaise with both administration team, solicitors and clients to push for exchanges• Prospect business from old client base and new customers from customer information forms

• Worked in various branches in the retail network in the Metropolitan as branch manager, mostly Bethnal Green and Islington• Responsible for a team of 10 individuals• Motivated and supervised sales team towards all business heading targets• Oversaw excellent customer service• Obtained and maintained introduced business and high net worth clients• Handled customer complaints, keeping to a minimum within the branch itself• Reported and monitored sales targets to senior management• Sold insurance, investment and mortgage products• Trained and developed staff on selling techniques on a daily basis• Prepare and perform annual staff appraisals

• Worked in various branches in Glasgow as a customer adviser• Promoted to General Insurance broker to a subsidiary company, Woolwich Insurance Services• Transferred as a General Insurance Adviser to London, where there were more opportunities and within a short period of time, after exceeding all sales targets, promoted to Assistant Manager• After a successful stint in one of their specialized divisions; working in the broking department in Centre point, and working as a temporary manager in various North London branches was promoted to Branch Manager

• Update spreadsheets• Reconcile bank and cash statements• Update double-entry book keeping procedures and systems