Sheena Chatterjee Email & Phone Number

New York, Ny, Us

Cambridge, Massachusetts, Us

- Monitored feedback channels and industry trends to become the voice of the customer for HubSpot reporting users and advocate for their needs.- Built a vision and roadmap comprising of projects prioritized with qualitative and quantitative data to deliver customer value and meet company goals- Worked closely with internal stakeholders such as engineering, design, research, analysts, product marketing, sales, account services, support, legal, and other partners to prioritize, execute, and iterate on features.- Owned team processes including project kickoffs, documentation, and team retrospectives.- Communicating to all levels of the organization presenting customer problems, project milestones, task status, success metrics, and live demos.

Cambridge, Massachusetts, Us

Cambridge, Massachusetts, Us

Project Lead: Marketing Fundamentals Course- Create a project plan detailing key stakeholders, responsible individuals, tasks, milestones, and deliverables to track progress of the project to completion. - Audit current trainings through surveys, interviews, and qualitative feedback to identify areas to add, update, or remove to deliver the most valuable training possible- Schedule consistent cross-functional meetings to ensure position of products and demos are aligned and up-to-date across Product, Sales, and Services organizationsMentor: New Customer Training Specialist-Shadowed and mentored new Customer Trainers by providing feedback, documentation, and support as they learn the presentation decks and demos about the HubSpot platform

Cambridge, Massachusetts, Us

- Facilitate classroom trainings remotely in the North America and Asian-Pacific territories to new and existing customers of HubSpot centered around the best inbound marketing practices and how to apply them using the HubSpot Marketing and Sales software.- Increase brand awareness of the Classroom Training team by refining internal communication and presence on HubSpot intranet and contributing blog posts to the HubSpot User Blog.- Collaborate with team members to continuously update existing PowerPoint presentations and create new content to present to customers.

Cambridge, Massachusetts, Us

- Assist customers using HubSpot by applying a deep understanding of Inbound Marketing Methodology paired with a high-level of technical product knowledge through emails and phone calls- Collaborate across the organization with product experts, account managers, implementation specialists, and development teams to strategize on the best solutions for our customers' contract questions, technical issues and product wishes. - Develop and deliver monthly trainings to new Services employees covering effective ways to communicate with Support in an effort to lower the volume of internal help requests and equip employees with self-help tools

--Teach new staff policies and procedures and answer questions they may have about the position to swiftly integrate them into Aquatics environment for the benefit of patrons and the management staff.--Direct swim classes with students ranging from the ages of 3 and up; Collaborated with other instructors to determine each swimmer’s skill level at the end of the course.

Sydney, Nsw, Au

--Worked on a collaboration between the Marketing and Creative Teams to announce the stocking of Nike products through brainstorming street level guerilla marketing, installation pieces, and event activations--Created post-campaign analysis reports and discovered sale trends for partnering brands stimulated by social media and print campaigns such as e-newsletters, Facebook posts, and magazine ads--Managed keywords and updated active web campaigns in Google AdWords to ensure customers navigated to the most suitable product pages regarding their search query

--Consulted with customers to discuss their packaging problems and think of a suitable solution that could be provided or developed within the laboratory’s capabilities--Researched the development of green energy products to incorporate green technology into IdeOn’s customer solutions

--Arranged travel, food, and volunteering plans for a nine day service trip of 12 college volunteers with another coordinator.

Bachelor’S Degree, Business Administration

Bachelor'S Degree, Business Administration, Marketing And International Management

Bachelor Of Science (B.S.), Marketing, International Management