In this role, I analyze damages via CCTV to provide excellent customer service and verify customer claims. I check missing shipments through CCTV to maintain the process and increase customer satisfaction. As a quality business analyst, I provide leadership support to identify and solve root causes.Key Accomplishments:►Revised shipment details in Found Shipment Database by examining and delivering shipments to respective owners.►Ensured positive and exceptional customer experience by coordinating with several internal and external teams.►Created customer service policies and guides to assist the training process for the customer service management team.►Collected feedback and trained internal team members and new hires to improve the ongoing working process.►Acted as point of contact to communicate with all Office of President for managing key inquiries.

During this tenure, I liaised with HR Business Partners to deliver understanding to Center of Excellence (COE) Personnel and Shared Services. I ensure the timely distribution of staff salaries by working with management while administering timekeeping administration in Kronos. To streamline HR functions, I finalized new hire paperwork and supervised the on/off-boarding process.Key Accomplishments:►Served as human resources shared services analyst to facilitate 2500+ employees by streamlining day and nightoperations.►Allocated employee training/development opportunities and programs by providing the best services as a customeradvocate for HR.►Executed new technology system to reduce costs, develop vendor relationships, and improve effectiveness/efficiencies►Worked with internal team and conducted daily internal audits to resolve employees' issues regarding Benefits, Payroll,Sedgewick, and Tuition Assistance.►Enhanced working efficiency by devising new terminations process through integrating important information from emails.►Separated copies and updated them into template system to document revising process for minimizing office paperwork.►Created and deployed Hire FAQ Sheet to minimize onboarding time, improve hiring process, and slash redundantquestions.►Arranged and led frequent training to polish the skills of supervisors and managers regarding Kronos and Peoplesoft.

As a Global Quality Control Analyst, I identified and coordinated internal gaps with QCC Head to mitigate issues in QCC monitoring environment. Moreover, I acted as Global Quality Control (GQC) Analyst to manage real-time shipments to eliminate potential shipment failures.Key Accomplishments:►Determined areas of opportunity and executed effective strategies to boost overall efficiency and process.►Maintained agreed development activities, such as assisting new country QCC set-ups and project work.

As a Recruiter/Order Fill Team Lead, I planned, implemented, and supervised recruiting process for each open position. To identify qualified passive candidates, I established a network by associating with industry contacts, association memberships, trade groups, and employees.Key Accomplishments:►Designed and enforced recruiting and interviewing plans for every position based on qualified candidates while supportinghiring new employees on-site.►Led and oversaw active and passive candidate recruiting processes by researching, advising, and using new sources.

During this tenure, I met with community agencies and schools as a liaison/advocate to support treatment and discharge planning and services regarding referral sources within 24 hours of discharge. I generated a link between services and resources with the client and family of the service plan. Moreover, I crafted the client's input, agreement, and service plan in compliance with long-term goals and objectives to fulfill service requirements.Key Accomplishments:►Communicated with social service workers to create and document treatment plans, addendum's, and case management issues.►Checked an extensive list of community resources related to addresses, phone numbers, and contacts' names.►Managed assessment process, organized transportation, and scheduled admissions/ discharges to assist in delivering supply services of linkage between inter/intra agency providers, community agencies, and resources.►Examined and confirmed quality of medical records documentation by developing and securing client records.►Organized insurance pre-certification for residents to detect less restrictive and more intensive environments.►Worked with all staff/agencies to deliver exceptional services, supervise clients' progress, and evaluate services.

In this job, I advised and supported volunteers in designing initial case plans and ongoing strategies regarding advocacy. I participated in the planning of volunteer appreciation events. Moreover, I facilitated the evaluation of the program by involving staff meetings while directing HR operations, such as recruiting, screening, interviewing, and training new volunteers.Key Accomplishments:►Devised and submitted reports in court within a given time to manage hearing procedures while researching and verifyingnew cases and assigning them to appropriate volunteers.►Adopted best analytical practices to revise the public awareness plan and strategy used in the CASA agency.►Promoted community awareness and publicity for an agency by designing and implementing social media awarenessstrategy.