Sheenam Narayan Email & Phone Number

Central, Fiji

Suva

Suva

Develop, plan and execute strategic workforce planning: Develop and implement strategic workforce planning. Identify, evaluate & address staffing implications of business strategies and plans, as well as highlightpotential issues and threats Lead forecasting, modeling and analysis to identify gaps with current state and implement a program of recommendations, plans and actions to bridge the gaps Actively influence and participate with management on workforce strategies, analyses and issues. Identify critical business capability needs/gaps and work with key stakeholders to develop programs to build these for competitive advantage and business results.Reporting and Analytics: Develop and implement reporting and tools to provide a structured framework and robust data formaking decisions Drive continual efficiency, accuracy and integrity improvements Manage the preparation of daily, weekly, monthly and ad hoc Contact Centre and Management Teamreporting requirements Provide detailed analysis of performance data and center statistics to identify trends and opportunities for efficiencies in performance and resource utilization. Develop and drive the recruitment strategy: Develop the recruitment strategy to attract, identify and recruit talent. Manage recruitment campaigns. Ensure company recruitment policies and procedures are met.Manage and participate in projects as directed. Plan and prepare Quality guidelines for consultants to ensure that set standards are met.

Suva

 Be a Change Agent Actively participate in any change (including product, service, systems, procedures, KPIs) in the Contact Centre. Commit to driving the change process. Working as part of the sales team providing excellent customer service. Taking customer payments in via credit cards and LPO Excellent product knowledge. Occasionally negotiating with customers on price. Dealing with and resolving customer complaints and concerns. Building a great rapport with customers. Having team meeting and sharing best practice ideas with colleagues. Adherence to all Company policies and procedures. Maintaining very high merchandising standards. Analyzing sales statistics and determining sales potential & inventory requirements. Checking the TJI & TJS Lodging refunds for excess charges Actions emails specifically for customer services Well versed with Amadeus Recognized as best sales consultant meeting daily sales targetProvide exceptional experiences to clients and customers of the Centre of Excellence Answer inbound phone calls Build relationships with customers using proven sales techniques (e.g. active listening, etc.) Identify and fulfill the customer's needs Create the booking (as required) using the relevant contact Centre desk-top reservation and support system Identify opportunities to up-sell or cross-sell products and services Willing to approach customers and able to close a sale Identify and provide appropriate service recovery to customers who report dissatisfaction with service with a focus on first point of contact resolution.o Execute any other task as assigned by Management

Master Of Business Administration - Mba, General Management

Postgraduate Diploma In Business Administration, Business Administration And Management, General

Postgraduate Certificate In Business Administration, (General Management)

Bachelor Of Commerce - Bcom, Accounting And Information System