Sheena Mcleod Email & Phone Number

Waterton Park, Alberta, Canada

A fulfilling contract position at a historic property which broadened my housekeeping management knowledge and use my leadership skills in maintaining the hotels high standards for guest rooms and public areas, as follows:• Proficiently used hotel and housekeeping management digital systems to assist in scheduling, tracking, and managing tasks more efficiently, reducing paperwork and communication errors. Used KIP indicators to evaluate team success and room for improvement.• Mentored a multicultural team of international and national employees by organizing events and training sessions to help them adjust to a fast-paced setting. Leading to improvements in team cohesion, project outcomes, or employee pride and satisfaction.• Prioritized health and safety practices, ensuring a safe working environment to reduce the risk of injuries and improve staff morale. Including training on how to safely handle cleaning chemicals and equipment.• Assured guest rooms and public areas were cleaned according to the hotel’s standards, and that inventories of supplies were replenished. Resulting in a clean, safe, comfortable, and visually pleasing environment.

Mount Hagen District, Papua New Guinea

Following the successful sale of Kitchen Connaisseur, stepped into a senior operational leadership role on behalf of this Papua New Guinea-based tourism company that caters to North American and European tourists. Oversaw all aspects of guest services and staff training for a five-star, seven-lodge operation with its own fleet of aircraft, vehicles and boats to transport guests, bringing a combined focus on improving the guest experience, increasing sales and controlling costs. Rebuilt the company's national marketing strategy in the wake of the global pandemic, with strong focus on attracting local tourists -- a move that was pivotal in keeping the business afloat. Also, initiated and drove numerous process improvements, employee and customer satisfaction initiatives, and introduced a popular new bar to maximize performance and profitability

Guelph, Ontario, Canada

Launched and grew a profitable wholesale, mail-order and brick and mortar specialty food products business that served both wholesale and retail markets. Created menus and recipes to accompany products and appeal to chefs of all skill levels. Hired, trained, and managed a 25-person team, including three department heads, developing them professionally as they achieved for company goals. Set Kitchen Connaisseur apart from the competition by delivering world-class customer service, evolving the business and its offerings to meet changing consumer needs and placing continuous focus on process optimization.

Bachelor Of Science - Bsc, Food & Nutrition Major

Activities and Societies: Dietetic Internship, University Hospital, Saskatoon, SK

Additional Coursework Completed, Marketing/Marketing Management, General