Hi there! I'm Sheenam Pahuja, a finance enthusiast with a Master's degree in Economics and over 5 years of experience in a customer-facing role. My primary goal is to ensure customer satisfaction by providing excellent service.My career highlights include generating and converting leads with an 80% success rate and providing customized solutions to 200+ customers. In my current role as a Coordinator at Mackenzie Investments, I perform account management and servicing activities for clients. I analyze documentation to process investment transactions accurately and in a timely manner.Before Mackenzie Investments, I worked at Commex Institute as a Finance Coordinator and reduced turnaround times and customer attrition by 70%. I also collaborated with institutes to conduct informative seminars on finance, communication skills, and the stock market, as well as provided expert guidance to 200+ students.As an Economics Tutor at Commex Institute, I developed lesson plans according to the approved curriculum and assisted students with the concepts of economics and finance. I have also conducted research on the effect of macroeconomic variables on the Indian stock market.I possess excellent oral, written, interpersonal, and relationship-building skills. I am proficient in using MS Office (Excel, PowerPoint, Word, Outlook) and am an active listener and strategic thinker. Collaborating with cross-functional teams to identify opportunities for growth and optimization is my forte.I am always looking for new challenges to help me grow professionally and personally. If you would like to connect with me, please feel free to send me a message! I am open to discussing new opportunities and building meaningful connections.