As an Operations Manager of a gown rental boutique, I supervise all floor operations with proficiency in driving sales, delivering exceptional customer service, problem-solving in difficult situations and providing leadership to my team. My passion lies at business development, customer satisfaction and team empowerment so as to create a thriving and memorable retail/workplace experience.• In charge of day-to-day operations in Rentadella business:Overseeing all operations which includes front-of-house, backend system and online website Leading and supervising the team on daily tasks Being the front-line manager who handles customer queries and concerns, as well as providing necessary service-recovery in times of need • Driving sales:Includes setting targets and goals as well as collecting data to provide solutions to help increase sales and efficiency. Inventing strategies and implementing plans to improve overall revenue and performance.Keeping track of inventory and stock intake. • Managing the team:Recruiting, hiring and training of new hires on operationsArranging monthly shift schedulesConducting monthly 1:1 and team meetings/outingsMaintaining general welfare and motivation.• Management of special projects that assist in promoting sales and outreach

As a Senior Retail Associate, I assisted in managing day-to-day operations at the showroom including providing customer service, liasing with clients through call, emails and socials, sewing and taking alterations, working with the team, and ensuring superb housekeeping of the environment. I have also assisted in organising the online store, which consists of updating and uploading product information and order bookings. Additionally, I was in charge of training new hires on operations and customer service.

As part of the Student Internship Programme by Temasek Polytechnic, I was offered the role of a Fashion Design Intern for a Singapore independent fashion designer brand. In the 4 months of internship, I introduced fresh ideas and design concepts, assisted in drafting and pattern-making, present new designs and illustrations, edit drafts using Adobe Photoshop and conduct market research to stay updated on fashion trends for the launch of a collection.

Conduct food and drinks service at special events, while interacting with guests in a professional and welcoming manner. Through consistent work shifts in the 3 years, I developed the ability to perform in fast-paced environments, work in teams and cooperate with one another quickly, multitasking, demonstrate impeccable hotel-quality customer service to guests and maintain high grooming standards.