Sheena John Email & Phone Number

With over 18 years of experience in user-centred design, service ownership, business partnering, supplier and programme management, and customer experience, I have had the privilege of working in civil services for Export Finance and Net Zero, as well as in the private sector for Life Insurance, Banking and Financial Services, and Telecom. I have enjoyed working across diverse geographies, including the USA, UK, and India. I genuinely believe in the transformative power of technology to enhance public service delivery. My focus lies in assessing and leveraging existing technologies, reusing components, and driving meaningful change that benefits users and stakeholders alike.I take pride in leading teams inclusively, fostering an environment where diverse perspectives are not only valued but encouraged. By collaborating closely with policy, operations, technical teams, and other DDaT roles, I strive to create user needs-driven services that prioritise user experience over traditional, process-driven approaches. Through facilitating workshops and discussions, I ensure that the solutions we develop align with user expectations, taking an empathetic view when phasing out outdated technologies where necessary.I am passionate about harnessing the power of digital technologies to create meaningful change across various sectors and am always eager to connect with like-minded professionals who share a commitment to innovation and excellence.Career highlights**Currently working as a Senior Digital Business Partner in DESNZ, integrating digital solutions to support the department’s Net Zero goals**3 years of UX experience in a digital transformation project for UK Export Finance **6 yrs of Financial services experience : As COPC coordinator for 11 Barclays Banking programs andleading service delivery teams @ ICICI Prudential , Pan India inbound services / Upsell and Retention maximization**9 yrs of Telecom experience @Intelenet for AT & T Wireless and BPL Mobile: Setting up Quality Assurance and Contact Centers in Tier 1 & Tier 2 cities**Outsourcing and Vendor Evaluation/Selection/Relationship Management across multi locationsQualifications:-APMG- Agile project management Practitioner- July 2023 -Practitioner in MSP Programme Management, 5th Edition - AXELOS-Business Relationship Management Professional (BRMP)-Foundation Certificate in User Experience- BCS, The Chartered Institute for IT

Listed skills include Management, Leadership, Vendor Management, Team Management, and 43 others.