Sheenu Gupta Email & Phone Number

India

Bangalore

Support IBM/ Kyndryl's and DWS growth targets by helping the Delivery teams identify and implement DWS strategic Automation offerings across all DWS LOBs in all the countries • Providing Strategic leadership to define and drive Key Transformation and Automation initiatives across the Business Unit • Translate the strategic organization high level objectives to BU specific initiatives for Benefit realization Manage financials and billing for the competency and constantly work on cost optimization • Work on various data analysis for the competency and alert the management / stakeholders as appropriate - Ensure security compliance and 100% audit readiness posture • Drive growth and market share achievement through delivery readiness, feedback, and client experience closed loop management system - Raising triggers for any anomalies that could cause a delivery impactAchievement:• Eliminated 21% of Service Desk trouble tickets (1700 per month) by proactively identifying & resolving potential device problems, leading to savings of $ 0.6mn per annum

Emea

Technical leadership responsibility for EMEA IT operations delivery and automation solutions Lead periodic business reviews with client partners and plan for value creation

Dubai, Dubai, United Arab Emirates

Consulting Leadership in Program delivery with accountability for value creation, operational needs are metManage analytical, strategic planning and execution with data driven approach Manage partner accounts with SEED Group , private office of Royal family, Dubai-based conglomerate active in channelizing innovation and offering local ,regional long term collaborations• Lead and drive implementation of solutions for customers based on data analysed from various sources• Collaborate with cross functional teams to deliver actionables from the data insights • Lead a high-performing team of analysts to develop data products, analyse consumer data and provide insights to drive high-impact business growthwith the customer, partner teams , and all the necessary resolver group contacts.• Collaborate with data engineering teams to implement scalable, self-serviceable, and easy-to-understand data lake to be used by global and regional teams• Drive reporting, analysis, strategy, and program management of the performance diagnosis program and collaborate with the leadership team in defining KPIs and critical analyses• Drive performance improvement and control cost through the identification and reduction of volume drivers, deflecting, incidents, and User feedback• Support strategic planning processes as well as weekly, monthly and quarterly business reporting along with leading performance reviews with leadership & commercial teamsAchievements:Successfully implemented the solution for multiple customers with 20k endpoints generating a revenue of 5 million USD

Responsible for End to End Service Delivery of Technology Remote Infrastructure Operations supporting end users/ executives on a global footprint with service functions comprised of Desktop/ Laptop Support, Messaging, ITIL support.Lead Outsourced Technology Operations- responsible for review, monitor the Vendor performance against the contractual obligation. Regular auditing at Vendor location for compliance to SOWEnsure consistency of delivery approach-impact assessment of contract changes on service provision Financial ManagementAchievement:• Improved the Productivity by streamlining the operations resulting in savings of $1.8M/15HC saves. This project also won the "Best Service Improvement Project for the year" award

Advanced Diploma In Software Management, It

Economics Hons, Business/Managerial Economics