Sheera L. Email & Phone Number

Singapore

Singapore

Singapore

Managed and led three teams that impacts the customer journey - customer success onboarding, customer support and knowledge management.

Singapore

Leading the Onboarding function globally, I manage a team of 6 Onboarding Managers. We focus on training and providing expert assistance to eCommerce merchants for set-up and beyond.

TradeGecko was acquired by Intuit on September 2020Leading the Onboarding function globally, I led virtual teams in Canada and Singapore to onboard and train customers to ensure success and retention post-sale. Using various success models, we applied cadences of high-touch, low-touch or self-service to guide customers to set-up their Inventory Management.

Singapore

As lead of Global Onboarding Management, my role includes managing a team of Customer Success Managers in Singapore and Toronto. Working with a team of highly motivated and inspiring individuals keep me on my toes to come strategize, develop and implement new tools, processes and Global strategy to constantly improve Onboarding as a function so as to.

Singapore

TradeGecko’s mission is to create a commerce platform that enables millions of entrepreneurs to build the business of their dreams. With my background in Education, training and Saas, I moved into this role in a different industry as a challenge and move away from what was familiar. Today, I manage a Book of Business of between 50 to 70 Customers monthly.

Singapore

Kognity is a publisher of curriculum-aligned, intelligent digital textbooks with the goal of radically improving the lives of 1.5 B students around the world by making Education accessible. My role at Kognity allowed me to travel extensively to China to work with International and Private schools who uses the International Baccalaureate (IB) syllabus as.

Singapore

I manage a suite of e-learning solutions as a Product Specialist with a Book of Business amounting to about 15% of my team's total revenue. My role is to reduce churn and increase NRR by conducting both pre/post sales training internally as well as with Customers both on-site and remotely. My passion for EdTech also helped me to become an advisor for more.

Singapore

This role with Oxford University Press allowed me to develop my passion in EdTech as well as gain a deeper understanding of the industry and region by visiting schools around Singapore to promote new titles, publications as well as be the key driver of Digital Transformation within the organization in APAC. Championing the move from pen and paper.