Sheetal Bathla Email & Phone Number

Gurugram, Haryana, India

Noida, Uttar Pradesh, India

• Collaborate closely with Product Owner to uncover and define requirements aligned with business goals, particularly in the Automobiles, Manufacturing, HVAC, and Agriculture industries.
• Identify and articulate the true problems faced by clients in areas such as Warranty Claims Management, CPQ, Service Contract Claims, and Mobile Application Development.
• Ensure clarity of requirements for all stakeholders & vendors, documenting them as Functional/Non-Functional in Business Requirement & Solution Documents (BRSD).
• Actively participate in requirements reviews & gap analysis, ensuring comprehensive documentation & resolution
• Function as a Product Manager, engaging with Business Users, Project Managers, & other stakeholders to gather & elicit requirements, culminating in the creation of Product Requirements Documents (PRD).
• Work closely with Senior Management in the development of RFPs (Request for Proposals), Discovery, & Implementation plans.

Gurugram, Haryana, India

Supporting the internal teams & functions identify & drive business change & improvements (organizational, system or process improvements) & Responsible for the overall end-to-end performance & communication of Improvement Programs assigned.Articulate business sponsors vision & facilitate definition of business benefits with clear quantitative or.

Gurugram, Haryana, India

Interpret customer business needs & translate them into application & operational requirements through strong analytical & product management skills.Eliciting the requirements using document analysis, requirements workshops, business process descriptions, use cases, scenarios, business analysis, task & workflow analysis, sequence diagrams & process.

Gurugram, Haryana, India

Transitioning the processes from Europe & stabilizing the same.Defined & led an order receipting process improvement work stream wherein the 50% of the order entry task was automated, order processing time reduced by 10%, improving the IN orders lead time by 10%.Managed multiple projects related to Automation of some of the task in OE process that saved.

Gurgaon, India

• Played an active role in successfully the services and stabilizing the processes in the KPA region (Karnal, Panipat, Ambala), and have successfully run the operations in Karnal & Gurgaon.
• Received CEO Quality Award 2003-04 for providing quality resolutions to the escalated complaints in the committed time.
• Responsible for maintaining the customer care dashboards in CRM as per agreed standards.
• Responsible for all type of post booking & post installation support to subscriber & managing backend operations for the escalated issues (coming from Mr.Sunil Bharti Mittals & Presidents Office) & ensuring customer.
• Responsible for providing the resolution to the customers within the SLA of 2-3 hrs.
• Responsibility for retention activity (Churn Management) as well as interaction with aggravated subscribers & handling customer’s billing queries & problems

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services, A

B.Com, Business/Commerce, General, A