Sheetal Harrison Email & Phone Number

Greensborough, VIC, AU

Australia

Assisting enforcement teams with large and complex investigations of suspected misconduct by corporate and financial gatekeepers.Conducting investigations related to insider trading matters and other market conduct related matters.Performing various duties include evidence gathering, undertaking searches, reviewing, and coding documents, proofreading.

Australia

Providing administrative support to Enforcement team and Senior Managers which includes arranging internal and external meetings and teleconferences. Organise project meetings, minute taking, updating of the task list in complex investigations. Organising celebrations, team building activities, lunches, one-on-ones, monthly catch ups and other events..

Abbotsford, Victoria, Australia

Deliver internal and external employee share plan related schemes including offers and vesting’s, within agreed timeframes.Responsible for the successful end to end project coordination, business implementation and transitional activities associated with several clients facing projects and internal initiatives.Delivering small to medium sized recurring.

Abbotsford, Victoria, Australia

Handling formal complaints made to Computershare via a range of avenues like Senior Management, Formal external bodies such as Financial Ombudsman, Legal Privacy Breaches, Clients etc.Helping internal departments with corrective actions, pick up on errors, complaints and feedback.Arranging payments via Finance or Treasury, buying or selling shares.

Abbotsford, Victoria, Australia

• August 2016- PresentCompany: computer sharePosition: Customer Service Representative and High Volume Data Processor
• Taking care of Designated and Complying investments in Treasury Corporation of Victoria Migration Bonds
• Dealing with Department of Border Protection and Treasury Corporation of Victoria
• Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
• Meeting and greeting the walk in investors and helping them with different queries
• Checking and managing all the applications with extremely high responsibility in line with policies & procedures

Epping

• Handling customer and dealer enquiries
• Processing and organising spare parts orders and VIN plate requests
• Manage incoming warranty claims, complaints and feedback via phone and e-mail
• Organising bookings for repairs through liaising with customers, dealers, production staff and warranty departmentProcessing invoices on daily basisAccessing and Signing approvals for complete customer assurance.
• Monitor build photos of caravans taken by administrative staff
• Ensure all customer and dealer feedback is reviewed and followed up in a timely manner Liaising with store staff on daily basis

Melbourne Area, Australia

• Processing orders through the use of SAP from a variety of data sources (phone, fax, e-mail, electronic and Netxpress)
• Handling all the enquiries regarding deliveries, shipments, proof of delivery, back orders and ETA of the deliveries
• Tracking orders through Star track, Toll and other freight handling companies
• Organisation of deliveries within scheduled timeframes
• Liaising with warehouse, retails shops, despatch team and inventory staff on day to day basis
• Corresponding via e-mail with customers, account managers, sales support team and warehouse staff

Melbourne Area, Australia

• Campaign: - Telstra Inbound Customer Service (Concluded November 2008)Campaign: - Public Transport Victoria (Met link) Quality Analyst AND Customer Service Officer
• Worked for Telstra Pre Paid Mobiles
• Ability to handle sensitive calls
• Activated new starter kits
• Outstanding team work and team building ability with people
• Built good rapport with the customers.

Ahmedabad

• ICICI Prudential Life Insurance Co. Ltd. (Bank) ​​​​ Customer Service Associate (Face to Face)
• Determined customer needs through inbound calls and actively referred the company’s range of products and services to meet the customer needs
• Dealt with approximately 100 customer service calls dialing including feedback and concerns via phone and in person
• Cash handling on a daily basis
• Preparing reports and filing on a monthly basis
• Achieved Customer Satisfaction Rating of 100% within 3 months of joining

Bachelor Of Commerce (B.Com.), Accounting/Finance, First

Higher Secondary, Accounting And Related Services, First

Bachelor Of Commerce - Bcom, Accounting And Finance, First

Activities and Societies: Footy, Tennis, Cricket Interior Design Driving, Art, Paint, Craft Singing, Dancing