Sheetal Harrison Email & Phone Number

Greensborough, Vic, Au

Australia

Assisting enforcement teams with large and complex investigations of suspected misconduct by corporate and financial gatekeepers.Conducting investigations related to insider trading matters and other market conduct related matters.Performing various duties include evidence gathering, undertaking searches, reviewing, and coding documents, proofreading policies and procedures, preparing matter chronology charts, reports and performing data analyses.Record management in CRM and SharePoint.Preparing legal documents, and compiling briefs.Reviewing bank statements and other witness documents and circulate reports to the team to discuss in progress meetings.Liaising with CDPP and ASIC delegates, CADB registrar and attending pre-hearing conferences for admin matters.Preparing documents for s19 examinations, interviewing witnesses and POIs, preparing and serving notices and managing records.Communicating and negotiating with Registered Company Auditors in relation to comply with ASIC’s legislations.Conducting surveillances and search warrants.

Australia

Providing administrative support to Enforcement team and Senior Managers which includes arranging internal and external meetings and teleconferences. Organise project meetings, minute taking, updating of the task list in complex investigations. Organising celebrations, team building activities, lunches, one-on-ones, monthly catch ups and other events. Assisting with bulk scanning, photocopying and document destruction. Booking couriers and internal mail deliveries. Providing general advice/assistance to team members for internal processes, policies, guidelines and ASIC internal database. Arranging travel, accommodation and vehicle bookings in accordance with government policies. Assisting with complex procurement requests, credit card acquittals and approvals for expenditure. Evidence gathering activities such as background internet and media searches, database searches & external use extracts, establishing alerts on subjects and document lodgements, lodging intel requests and requests for website captures. Conducting searches from ASIC’s Internal databases to identify evidence and summarising results to help investigative teams identify relevant lines of enquiry. Preparation of chronologies and document summaries. Reviewing interview transcripts against audio recording. Formatting documents, proof reading statements and other documents.Assisting with the preparation of administrative, civil and litigation briefs of evidence. Coordinating and organising annual Financial Services Enforcement off sites and other FSE workshops. Gathering communication, collate information and undertake research where necessary to aid in the production of reports as requested by delegates and governance.Collating team member responses for monthly finance reporting. IC’s legislation.Conducting surveillances and search warrants. Responsible to look after senior Manager’s calendar and meeting diary.

Abbotsford, Victoria, Australia

Deliver internal and external employee share plan related schemes including offers and vesting’s, within agreed timeframes.Responsible for the successful end to end project coordination, business implementation and transitional activities associated with several clients facing projects and internal initiatives.Delivering small to medium sized recurring cyclical programs, client initiatives and internal projects to the wider CPM operational and client Development teams.Compose and maintain a high standard of project governance throughout the lifecycle of all projects.Contribute to the planning and closing stages of a work stream associated with a larger project.Handle all tasks during the execution stage of a work stream.Assist with the development and review of effective processes and methodologies; including process improvement and reviewing best practice.Various administration and reporting duties which include (but not limited to) task lists, project plans, issue and risk registers, meeting agendas, meeting minutes and status reports.Maintain effective lines of communication, expectations and reporting with internal and external stakeholders to ensure the timely and complete implementation of each initiative.Timely follow up on escalated stakeholder queries.

Abbotsford, Victoria, Australia

Handling formal complaints made to Computershare via a range of avenues like Senior Management, Formal external bodies such as Financial Ombudsman, Legal Privacy Breaches, Clients etc.Helping internal departments with corrective actions, pick up on errors, complaints and feedback.Arranging payments via Finance or Treasury , buying or selling shares, drafting letters and emails to external partiesLodging and recording all the matters in central databaseMonitoring Social Media Enquiries and Complains (Facebook, Twitter, LinkedIn etc.)Produce a range of weekly and monthly reporting to Clients, Executive committees and to Department heads.Arranging responses or feedbacks to meet standard SLA’s

Abbotsford, Victoria, Australia

August 2016- PresentCompany: computer sharePosition: Customer Service Representative and High Volume Data Processor • Taking care of Designated and Complying investments in Treasury Corporation of Victoria Migration Bonds• Dealing with Department of Border Protection and Treasury Corporation of Victoria• Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.• Meeting and greeting the walk in investors and helping them with different queries• Checking and managing all the applications with extremely high responsibility in line with policies & procedures• Managing the half yearly- yearly interest payments of the investment amount and interest rates with different maturity dates• Generating audit reports for PWC• Handling all the transactions like address update, Change of bank details, Tax File no updates, Payment dishonour, TFN adjustment payment reissue or refund etc.• Checking Investors credit history using Anti Money Laundering system, World checks and Know Your Customers (KYC) forms• Handling all classifications, processing and QA to meet deadlines and SLA of different clients• Generating monthly statements for the different clients• Dealing with payments team for class closure, payments reissue etc.• Managing the accounts of 52 clients• Providing assistance to the investors in their buy back ( Bond Withdrawal) enquiries• Working as an individual and a team player to improve the KPI’s, business standards, service levels and financial results.• Taking care of 16,000 stake holders accounts• Processing high volume data and 20 different transactions using different systems• Following different compliances for different transaction• Handling ad hoc duties like distributing mails, batches etc. for the department and supporting other departments in their busy time

Epping

• Handling customer and dealer enquiries• Processing and organising spare parts orders and VIN plate requests• Manage incoming warranty claims, complaints and feedback via phone and e-mail• Organising bookings for repairs through liaising with customers, dealers, production staff and warranty departmentProcessing invoices on daily basisAccessing and Signing approvals for complete customer assurance teamParticipating in product and service improvement meetings with director and managers• Monitor build photos of caravans taken by administrative staff• Ensure all customer and dealer feedback is reviewed and followed up in a timely manner Liaising with store staff on daily basis• Preparing customer assurance warranty and spare part reports and assisting customer assurance manager in claims management, claims statistics, customer feedback and monthly newsletters• Work with finance department to ensure spare parts and manufacturer invoices are processedParticipating in dealer's workshop and handling presentations

Melbourne Area, Australia

• Processing orders through the use of SAP from a variety of data sources (phone, fax, e-mail, electronic and Netxpress)• Handling all the enquiries regarding deliveries, shipments, proof of delivery, back orders and ETA of the deliveries• Tracking orders through Star track, Toll and other freight handling companies• Organisation of deliveries within scheduled timeframes• Liaising with warehouse, retails shops, despatch team and inventory staff on day to day basis• Corresponding via e-mail with customers, account managers, sales support team and warehouse staff• Arranging orders, deliveries, returns or exchanges for customers and departments in compliance with company policy• Providing customers with assistance regarding log in issues for websites• Assisting customers in their different product enquiries and promotional offers• Handling credit card payments, invoices, faulty product and credit issues

Melbourne Area, Australia

Campaign: - Telstra Inbound Customer Service (Concluded November 2008)Campaign: - Public Transport Victoria (Met link) Quality Analyst AND Customer Service Officer • Worked for Telstra Pre Paid Mobiles• Ability to handle sensitive calls• Activated new starter kits• Outstanding team work and team building ability with people• Built good rapport with the customers.• Handling a variety of calls for all modes of transportation including trains, trams, buses and V/Line services• Providing information regarding the MYKI product commuters• Handling customer enquiries for concession cards and free travel vouchers• Doing warm transfers to PTV Hub to help them with customer details and enquires• Organising V/Line reservations for travellers and v/agent• Accepting payments and processing refunds for call bookings and online reservations• Assisting customers and compiling their feedback in a variety of cases including enquires for special needs customers, boom gate faults, compliments and improvement areas• Ensuring calls were transferred to correct departments• Assisting team leaders by supervising the floor in their absence• Helping new agents in their queries• Assist communication team with suggestions to update articles for disruption, events and ongoing promotions• Monitoring around 25-30 calls daily for call types• Analysing calls for business prospective and customer prospective and discussing results with Quality Manger and Operation Manager• Discussing team result with the respective Team leaders to improve their individual team call quality

Ahmedabad

ICICI Prudential Life Insurance Co. Ltd. (Bank) ​​​​ Customer Service Associate (Face to Face) • Determined customer needs through inbound calls and actively referred the company’s range of products and services to meet the customer needs• Dealt with approximately 100 customer service calls dialing including feedback and concerns via phone and in person• Cash handling on a daily basis• Preparing reports and filing on a monthly basis• Achieved Customer Satisfaction Rating of 100% within 3 months of joining• Prompt & efficient resolution of challenging customer service issue• Cross selling of insurance products• Improved client retention• Trained 3 employees to provide the exemplary Customer Service.• Provided advice and support to the new team members regarding departmental goals and achievements Skills • Intermediate skills with Microsoft Office package• SAP• Microsoft Outlook and other e-mail applications Goals • To become a great company asset• To deliver the highest standard of customer service• Grown with an organization in a professional capacity Professional References • Available upon request

Bachelor Of Commerce (B.Com.), Accounting/Finance, First

Higher Secondary, Accounting And Related Services, First

Bachelor Of Commerce - Bcom, Accounting And Finance, First

Activities and Societies: Footy, Tennis, Cricket Interior Design Driving, Art, Paint, Craft Singing, Dancing