• Maintaining customer information on sales Force • Assisting with monthly and quarterly reports / Presentations • Assisting with the submission of WOW’s for the team• Effective time management (Diary) • Point of contact for other Execs and Business Units • General office admin,• Submitting of expense claim forms, booking of flights, meeting rooms, dinners etc • General assistance to the CM’s and GM’s – meeting minutes, presentations, etc

The Bid Manager is responsible for managing bids that have a single or multi country scope and high complexity (complexity may vary from country to country). Elements that contribute to bid complexity include geographic scope (number of sites, location of sites), solution scope (number of technologies, lines of business), service scope (number of services, SLAs) and commercial complexity (contractual terms and conditions, pricing models, subcontractors). ◾Manage bids in accordance with the DD Bid Process, using related supporting tools and systems. ◾Manage all aspects and stages of the bid, including: ◾Initiation and planning ◾Kick-off ◾Solution Definition ◾Content Development ◾Response Consolidation ◾Team Reviews ◾Quality Control ◾Bid Award ◾Win/Loss Review ◾Apply sound PM Principles and techniques. ◾Establish clear and effective plans for each bid and execute in accordance. ◾Effectively manage bid resources to facilitate the development of appropriate deal strategies, solution and service architectures, commercial models and delivery/service management plans. ◾Ensure that DD's risk exposure on all bids is understood, documented, communicated to all stakeholders and appropriately addressed/ mitigated. ◾Auditable trail of all bid artefacts and records on recognised company systems. ◾Requisite team and management reviews prior to client submission, complying with DD corporate governance. ◾Communicate accurately and timeously with all stakeholders.◾Build and maintain strong working relationships with key stakeholders at all levels of the organisation and across all functions. Bid teams typically comprise subject matter experts from Sales, Solutions and Services, Finance, Legal, HR, Marketing as well as members of the senior management and executive teams. ◾Manage performance issues and escalations in the interests of ensuring bid progress and the development of a compelling offer

Service Level Analyst • Administer the SLM tools, register SLA’s; capture actual SLA metrics in conjunction with Service Managers, Suppliers and other stakeholders• Identify trends and risks of services delivered.• Maintain the SLM database on IS Intranet• Coordinate the activities for the SLM functional policies, standards and procedures as requiredService Manager Co-ordinator• Assist with all SARS Queries• Change Control process to be followed with SARS – Documentation• Admin for internal SharePoint • ISO 20K accreditation • Reports for Service managers System and process implementer• Implement and redefine customer processes for the RR team.• SLA implementation for all clients • Siebel (Workflow / SLA / Allocations / Entitlements/ Reporting/ Training)• Implementation of the Telephony system• Attending and implementation of results at Customer meetings

• Accept accountability of calls within portfolio• Checking accuracy of calls logged and identify training needs on a daily basis• Monitor and escalate all cases as per escalation procedures• Document changes in business processes• Attendance and feedback at meetings and regular updates provided to the CSM’s• Confirm closure of resolved calls with customers• Weekly progress reports• Log in and take overflow of calls