Competent Professional with 10 Year experience in IT field. Around 7+ years of experience as Network Security Professional Endpoint Security Engineer and 2 + years of experience in information security.Functional experience includes Technical Service Desk, Network Security Engineer, Endpoint Security Professional and Cyber Security Analyst.

Worked as Endpoint Security Engineer.Deployment of Antivirus Solution (McAfee EPO 4.6, 5.1 )Publishing AV compliance dashboard to the client as well as management.Managing the Antivirus server.Troubleshooting issues related to update source, agents, super agents and agent handlers. and the virus related issues.Reporting to the customer regarding the threats and attacks and to take the appropriate action accordingly.

Worked as Endpoint and Network Security Professional.Hand on Experience on AV solution (McAfee EPO 4.6, 5.1) and Firewall solution (Cisco ASA and Checkpoint).Reviewing the access-list as part of the activity and to do the changes as per the ITIL procedures.Configuration and Maintenance of the Firewalls.

Executing and Managing all IT Services Operations for the Customer EXL Noida,Handling different severity issues.Used to manage NT IDs Account of users and granting access to users as per their needs.Escalating the issues to the Client and log the trouble ticket at client end in case of any outage.Follow up the issue with concerned team and resolve with in defined SLA.

Troubleshooting and maintenance for Desktop and Lotus notes (Thick client & web mail) NT id (Profile, Password & Access) issue.Handling Severities issue i.e. sev1, Sev2 & sev3.Establish the severity for a reported problem, by using the severity definitions that the next section lists.Generate Virus Definition, Virus Scan Report from server, follow up with engineer and assist to resolve problems.Assist service support team (Server, WAN and WAN monitoring Team) in performing problem analysis and solution.Making reports such as daily virus report, MRM, WRM, and Outage Report etc.