Client - COLT• Managed accounts of 50+ premium vendors on the Colt platform with All Commodity Volume (ACV) of 1MEuro.• Acted as a consultant to vendors, assisting them in business planning.• Managed clients in BFSI, Telecom, and IT sectors to provide services through CCM.• Oversaw configurations of P2P services to provide better solutions to clients.• Utilized Colt tools such as Netcracker, Infinera, Alcatel Lucent, XNG, Siebel, OHS, etc.• Participated in planning and configuration with the service delivery team to provide better connectivity.• Tracked and resolved cases raised by vendors and handled escalations by collaborating with different teams.• Managed onboarding of new clients and provided training.• Implemented upsell & cross-sell strategies with existing clients.• Tracked revenue through Salesforce CRM.• Managed CSATs and NPS to ensure customer satisfaction.• Reduced churn rate through proper follow-ups.• Conducted monthly & quarterly revenue discussions with clients.

• Acted as the primary point of contact for assigned clients, building and maintaining strong relationships.• Collaborated with cross-functional teams to ensure successful implementation and adoption of products or services.• Developed and executed strategic account plans to drive customer retention, satisfaction, and expansion opportunities.• Conducted regular business reviews with clients to assess performance and identify improvement areas.• Proactively identified and mitigated risks, resolving issues in a timely manner to ensure customer satisfaction.• Acted as a trusted advisor, providing guidance and best practices to help clients achieve objectives.• Utilized CRM systems to track interactions, maintain accurate records, and generate reports.• Led training sessions and workshops for clients to promote product knowledge and adoption

• Assisted in onboarding new customers, guiding them through the setup process and ensuring a smooth transition to using the product or service. • Responded to customer inquiries and requests in a timely and professional manner, troubleshooting issues and providing solutions to meet their needs. • Conducted regular check-ins with clients to gather feedback, address concerns, and identify opportunities for upselling or cross-selling additional products or services. • Collaborated with internal teams to advocate for customer needs and communicate enhancement requests or product feedback. • Contributed to the development of customer success resources such as knowledge base articles, tutorials, and FAQs to empower customers and improve self-service capabilities. Maintain Records: Maintain all the records related to customer EnquiryResponsible for all CRM functions at dealershipKeeping taboon team member's performanceProcessed daily, monthly and weekly reports and submitted it to senior authoritiesResolve the queries & concerns received via mails and inbound callsResponsible for making outbound calls and to generate sales