Sheetal Patil Email & Phone Number

Chicago, Illinois, United States

• Identified and Cataloged 100 plus data catalogs on the Enterprise Data Discovery platform• Translated the Business Process into system design workflow• Collaborated with the Data Cataloging Vendor to deploy and configure the Self Service model for Third Party Data load on the enterprise data cataloging platform• Cross Collaborated with the Data Acquisition team and Business Units to clarify the products procured, data definitions and sample values for data cataloging.• Trained, mentored and supervised junior resources on the Third party which entails the self service model, monthly reports.• Responsible for creating the monthly Vendor Tracker• Performed administrative tasks such as On Boarding the users on the Enterprise Data Discovery platform via OKTA and permissioned the users to the datasets.

Pune, Maharashtra, India

• Managing / Assigning transactions on the priority work queue.• Perform servicing and administration of the clients managed fund accounts under the Portfolio Administration Services (PAS) platform.• Processing Contributions, Withdrawals, Miscellaneous work items of Superannuation Financial products• As an ISO Coordinator responsible to coach the new resources on the company’s ISO, ISMS and BCP policies.• Responsible for preparation of the monthly productivity and quality reports of the team.• Coach and mentor the team to face internal and external ISO Audits

Pune, Maharashtra, India

• Prioritize and resolve customer escalations and issues.• Patiently deal with the customer’s issues, with regards to the processing of installments of payments, and provide resolution over the call.• Processing requests (such as amendment of next premium due date, collection of missed premium etc.) in the system while on a call with the customer.• Process and update information as per the requests received from the customer, via scanned images

Pune, Maharashtra, India

• Performed initial analysis of the network issues to support the airlines Industry. • Worked with KLM Royal Dutch Airlines one of the priority customers of SITA Aeronautics to resolve their network issues remotely.• Co-ordinate with various configuration teams in SITA and the customer to ensure that the network configurations are loaded on time and are in alignment with the customer's request.• Ensure SLA deliverables are met with regards to the milestones for an order delivery request placed by the customer.

Master Of Science - Ms, Finance, A

Master'S Degree, Banking And Financial Support Services