Sheetal Patil Email & Phone Number

Chicago, Illinois, United States

• Identified and Cataloged 100 plus data catalogs on the Enterprise Data Discovery platform
• Translated the Business Process into system design workflow
• Collaborated with the Data Cataloging Vendor to deploy and configure the Self Service model for Third Party Data load on the enterprise data cataloging platform
• Cross Collaborated with the Data Acquisition team and Business Units to clarify the products procured, data definitions and sample values for data cataloging.
• Trained, mentored and supervised junior resources on the Third party which entails the self service model, monthly reports.
• Responsible for creating the monthly Vendor Tracker

Pune, Maharashtra, India

• Managing / Assigning transactions on the priority work queue.
• Perform servicing and administration of the clients managed fund accounts under the Portfolio Administration Services (PAS) platform.
• Processing Contributions, Withdrawals, Miscellaneous work items of Superannuation Financial products
• As an ISO Coordinator responsible to coach the new resources on the company’s ISO, ISMS and BCP policies.
• Responsible for preparation of the monthly productivity and quality reports of the team.
• Coach and mentor the team to face internal and external ISO Audits

Pune, Maharashtra, India

• Prioritize and resolve customer escalations and issues.
• Patiently deal with the customer’s issues, with regards to the processing of installments of payments, and provide resolution over the call.
• Processing requests (such as amendment of next premium due date, collection of missed premium etc.) in the system while on a call with the customer.
• Process and update information as per the requests received from the customer, via scanned images

Pune, Maharashtra, India

• Performed initial analysis of the network issues to support the airlines Industry.
• Worked with KLM Royal Dutch Airlines one of the priority customers of SITA Aeronautics to resolve their network issues remotely.
• Co-ordinate with various configuration teams in SITA and the customer to ensure that the network configurations are loaded on time and are in alignment with the customer's request.
• Ensure SLA deliverables are met with regards to the milestones for an order delivery request placed by the customer.

Master Of Science - Ms, Finance, A

Master'S Degree, Banking And Financial Support Services