Sheetal Gupta Email & Phone Number

Hello!I'm Sheetal Gupta, and I pursued my graduation in B.TECH. Food Technology from Sam Higginbottom University of Science, Agriculture & Technology,Prayagraj (Allahabad Agriculture university)With an Energized curiosity, I immersed myself in the world of data analysis. My toolkit includes SQL, Microsoft Excel ,tableau and Power BI. Embracing the role of a Data Analyst, I'm excited to apply these skills to extract meaningful insights from data.I've amplified my experience through virtual internships and enhancing my real-world capabilities in data analytics.As a passionate and motivated Data Analyst I am eager to leverage my skills and knowledge to help organization by digging deep into complex datasets to uncover valuable insights that driven business decisions

• 

  ❖Intern - Data Analysis | Pwc Virtual Internship

  Pwc

  Jun 2024 - Jul 2024 - Switzerland

  📈 Leveraging Data Insights for Remarkable Business Growth 🚀In my role, I had the opportunity to dive deep into data analytics, and I'm thrilled to share some impactful results that showcase the power of data-driven strategies:Boosting Operational Efficiency: By analyzing trends and patterns in customer service data, we achieved an outstanding 81.08% increase in our call answer rate. This improvement not only enhanced customer satisfaction but also optimized our operational efficiency significantly.Enhancing Customer Experience: Through insightful data analysis, we implemented strategies that led to a remarkable 72.90% improvement in problem resolution rates. This achievement underscores the effectiveness of leveraging data to address customer issues promptly and effectively.Empowering Real-Time Decision-Making: By applying an analytical mindset and utilizing advanced tools, we successfully reduced data analysis time by 40%. This enhancement enabled our team to make informed decisions in real-time, thereby accelerating our responsiveness and agility in a fast-paced environment.Improving Strategic Insights: I focused on enhancing the visualization of key performance indicators (KPIs), resulting in a 25% increase in management's understanding of business performance metrics. Clear, insightful visualizations played a crucial role in aligning our strategic initiatives with organizational goals..