Sheethal Meline Dsouza Email and Phone Number

• Acknowledged customer enquiries in the EMEA Mixers inbox, ensuring timelyresolution and high satisfaction.• Addressed customer concerns within the Mixers inbox, coordinating withrelevant teams as directed by the Sales Manager to achieve customersatisfaction.• Managed the RFI/RFQ process, streamlining communication and ensuring allproject requirements were accurately captured.• Streamlined tender documentation processes, guaranteeing timely submissionswith… Show more • Acknowledged customer enquiries in the EMEA Mixers inbox, ensuring timelyresolution and high satisfaction.• Addressed customer concerns within the Mixers inbox, coordinating withrelevant teams as directed by the Sales Manager to achieve customersatisfaction.• Managed the RFI/RFQ process, streamlining communication and ensuring allproject requirements were accurately captured.• Streamlined tender documentation processes, guaranteeing timely submissionswith complete and accurate details, including cost breakdowns• Sourced and evaluated potential vendors for equipment and materials, ensuringtechnical specifications were met.• Demonstrated proficiency in eSales and SAP PEP to create and issue quotations,fostering efficient customer interactions with a reference number system forimproved tracking.• Followed up on outstanding customer payments, effectively communicatingwith customers and verifying purchase orders against quotations to ensuretimely resolution.• Analyzed sales data to generate fortnightly reports on order win rates andreasons for lost opportunities & maintained the RFQ tracker sheet for the EMEAregion, documenting key sales team performance indicators (KPIs).• Established a collaborative process with the Planning team to optimize leadtimes for standard mixer deliveries, resulting in improved customer satisfaction.• Maintained strong customer relationships, actively listening to understand theirneeds and ensuring a positive experience throughout the sales process.• Assisting manager in setting up Kick-off meetings and LEAF/LOAF calls as perDOA and documenting meeting minutes for Large Firm enquiries. Show less

• Working on Purchase order data received from sales representative with thehelp of MS-Excel and other TTI tools.• Analyzing and entering the data into company ERP (Express) to generate thequote number and sending it to the sales representative.• Performing audit checks on the data entered/processed by team members.• Active involvement in training new team members.• Maintaining leave tracker, attendance tracker and QC tracker.

• Issuance of pro-forma invoices.• Manage the maintenance, preparation, and routing of purchase orders.• Checking & examining of quality of material before dispatch.• Communicate with transporters, agents, shipping lines and airlines to ensureprompt pick-up and delivery of shipments.• Plan and track the shipment of final products according to the customerrequirements.• Track and analyses miss-shipments to ensure they don’t occur again.• Timely arrangements of… Show more • Issuance of pro-forma invoices.• Manage the maintenance, preparation, and routing of purchase orders.• Checking & examining of quality of material before dispatch.• Communicate with transporters, agents, shipping lines and airlines to ensureprompt pick-up and delivery of shipments.• Plan and track the shipment of final products according to the customerrequirements.• Track and analyses miss-shipments to ensure they don’t occur again.• Timely arrangements of customs clearance at customs• Resolving customer issues relating to delivery of products.• Preparing weekly/monthly sales reports to the higher management. Show less

• Attending calls, emails and responding to them efficiently.• Processing sales related letters, proposals, and contracts for customers.• Negotiating with suppliers for better prices.• Preparing DRF (Delivery Request Form) upon receiving PO.• Issuing Pro forma invoices and following up on the payment.• Raising purchase requisition whenever there is requirement for any newmaterial.• Maintaining sales records, as a basis for reports to the management.• Preparing… Show more • Attending calls, emails and responding to them efficiently.• Processing sales related letters, proposals, and contracts for customers.• Negotiating with suppliers for better prices.• Preparing DRF (Delivery Request Form) upon receiving PO.• Issuing Pro forma invoices and following up on the payment.• Raising purchase requisition whenever there is requirement for any newmaterial.• Maintaining sales records, as a basis for reports to the management.• Preparing weekly and monthly reports on sales by individual reps, sales byproduct line and sales to individual customers. Show less