Shefali Dutt Email & Phone Number

Gurugram, Haryana, India

• Lead the product strategy, development, and delivery for the airline's PSS solutions, focusing on improving operational efficiency and passenger satisfaction.
• Drive digital initiatives across the PSS ecosystem, collaborating with teams, airlines operations, and customer service to develop new features and services.
• Oversee the entire product lifecycle from ideation, requirements gathering, design, and development, to implementation and optimization.
• Define and prioritize the… Show more
• Define and prioritize the product roadmap based on market needs & business goals.
• Foster cross-functional collaboration with various teams like operations, solutions, customer support to ensure successful product launches and continuous improvement.

New Delhi, Delhi, India

• Develop strategies to get the word out about the company / brands and drive desired clientele
• Plan and Execute successful marketing campaigns and own their implementation from ideation to execution.
• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting.
• Produce valuable and engaging content for our… Show more
• Produce valuable and engaging content for our website and blog that attracts and converts our target groups
• Build strategic relationships and partner with key industry players, agencies and vendors

Gurgaon, India

• Focus on promoting the loyalty program
• Resolving customer queries
• Liaisoning with partner airlines, service providers & other vendors
• Analyzing cost management, comparing service provider rates & market rates, leading to cost reduction
• Creating customer delight and improving end to end customer travel through Customer Journey Mapping
• Building long-term relationships with members

Terminal 2, IGI Airport, New Delhi

• Ensuring consistent compliance of safety and security measures
• Managing the airport operations of Air France with emphasis on punctuality and quality of service to the customer
• Delivering service standards to the customers
• Coordinating and liaising with all airport agencies to achieve targets
• Building rapport with local airport authorities/other airlines staff in order to assist passengers better in times of crisis
• Boarding announcements in French, English and… Show more

Terminal 1, IGI Airport, New Delhi

• Facilitating passenger check-in
• Supervised special handling for VIP’s
• Preparing daily reports for departures and arrivals
• Boarding announcements in English and Hindi

Bachelor Of Science In Hospitality & Hotel Administration

Activities and Societies: October 2002 — March 2003: 22 weeks of industrial training at The Oberoi, New Delhi in Housekeeping, Food and.

Cbse Class Xii