Shefali Dutt Email & Phone Number

Gurugram, Haryana, India

• Lead the product strategy, development, and delivery for the airline's PSS solutions, focusing on improving operational efficiency and passenger satisfaction.• Drive digital initiatives across the PSS ecosystem, collaborating with teams, airlines operations, and customer service to develop new features and services.• Oversee the entire product lifecycle from ideation, requirements gathering, design, and development, to implementation and optimization.• Define and prioritize the… Show more • Lead the product strategy, development, and delivery for the airline's PSS solutions, focusing on improving operational efficiency and passenger satisfaction.• Drive digital initiatives across the PSS ecosystem, collaborating with teams, airlines operations, and customer service to develop new features and services.• Oversee the entire product lifecycle from ideation, requirements gathering, design, and development, to implementation and optimization.• Define and prioritize the product roadmap based on market needs & business goals.• Foster cross-functional collaboration with various teams like operations, solutions, customer support to ensure successful product launches and continuous improvement.• Use data analytics and customer insights to inform product decisions and measure product performance.• Pioneered the successful upgrade of the airline’s PSS platform• Led digital efforts for the airline’s first business class operations Show less

New Delhi, Delhi, India

• Develop strategies to get the word out about the company / brands and drive desired clientele• Plan and Execute successful marketing campaigns and own their implementation from ideation to execution.• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis.• Produce valuable and engaging content for our… Show more • Develop strategies to get the word out about the company / brands and drive desired clientele• Plan and Execute successful marketing campaigns and own their implementation from ideation to execution.• Experiment with a variety of organic and paid acquisition channels like content creation, content curation, pay per click campaigns, event management, publicity, social media, lead generation campaigns, copywriting, performance analysis.• Produce valuable and engaging content for our website and blog that attracts and converts our target groups• Build strategic relationships and partner with key industry players, agencies and vendors• Prepare and monitor the marketing budget on a quarterly and annual basis and allocate funds wisely• Oversee and approve marketing material, from website banners to hard copy brochures and case studies• Measure and report on the performance of marketing campaigns, gain insight and assess against goals• Analyse client behaviour and adjust email and advertising campaigns accordingly• Identify and Liaison with Tourism Boards / Hotels for Upcoming Destination• Coordinate with team to meet new and existing clients for potential business Show less

Gurgaon, India

• Focus on promoting the loyalty program• Resolving customer queries• Liaisoning with partner airlines, service providers & other vendors• Analyzing cost management, comparing service provider rates & market rates, leading to cost reduction• Creating customer delight and improving end to end customer travel through Customer Journey Mapping• Building long-term relationships with members• Complying with Company’s Service and Quality Standards as well as regulations… Show more • Focus on promoting the loyalty program• Resolving customer queries• Liaisoning with partner airlines, service providers & other vendors• Analyzing cost management, comparing service provider rates & market rates, leading to cost reduction• Creating customer delight and improving end to end customer travel through Customer Journey Mapping• Building long-term relationships with members• Complying with Company’s Service and Quality Standards as well as regulations governing Customer Care handling• Efficient handling of all written correspondence & complaintsAdditional Responsibilities• Monthly activity report to Head Office• Monthly Quality evaluations and coaching• Monitor and encourage the team to achieve monthly/yearly targets• Intra department liaising for quick and consistent customer resolution• Appointed as Floating Trainer to contribute to the team’s learning and development Show less

Terminal 2, Igi Airport, New Delhi

• Ensuring consistent compliance of safety and security measures• Managing the airport operations of Air France with emphasis on punctuality and quality of service to the customer• Delivering service standards to the customers• Coordinating and liaising with all airport agencies to achieve targets• Building rapport with local airport authorities/other airlines staff in order to assist passengers better in times of crisis• Boarding announcements in French, English and… Show more • Ensuring consistent compliance of safety and security measures• Managing the airport operations of Air France with emphasis on punctuality and quality of service to the customer• Delivering service standards to the customers• Coordinating and liaising with all airport agencies to achieve targets• Building rapport with local airport authorities/other airlines staff in order to assist passengers better in times of crisis• Boarding announcements in French, English and Hindi Show less

Terminal 1, Igi Airport, New Delhi

• Facilitating passenger check-in• Supervised special handling for VIP’s • Preparing daily reports for departures and arrivals• Boarding announcements in English and Hindi

Bachelor Of Science In Hospitality & Hotel Administration

Activities and Societies: October 2002 — March 2003: 22 weeks of industrial training at The Oberoi, New Delhi in Housekeeping, Food.

Cbse Class Xii