Lead Product Manager ▪️ Senior Architect
Dublin 2, Ie
9 years of experience in consulting with Accenture with a proven record of success within Consulting for Retail, Healthcare and Transportation Service. My experience includes working with Accenture’s top clients on complex programs to drive the strategy and quantifiable business benefits, spanning various roles throughout the project life cycle. I have helped clients define, design and build out their digital transformation needs with a focus on user experience. Product Management:• Led cross-functional teams (including an international team of business analyst, product designers, and system engineers) in various transportation, retail and healthcare pharmacy clients in identifying new product features, articulating requirements and user stories, and reviewing divisional goals for assigned geographies. • Managed prioritization of product features across user experience and customer service.• Developed detailed business requirements, system design architecture and pilot roll-out implementation plans. Executed and Reviewed UAT product test strategy and test plans.• Drove project management tasks including creating estimates, building schedule, managing scope, assessing risks and building metrics to ensure successful delivery of projects. Interacted with Executive Sponsors, provided status to senior leadership, and facilitate discussions within cross-functional teams to plan, identify risks and issues, and conduct root cause analysis.Reporting & Data Analytics:• Personalization using online media & digital strategies• IVR Speech Analytics, Call Quality & Customer Feedback• Improve digital offerings analyzing social media reports, web analyticsTechnologies/Framework:• Axure Web prototyping, Sonar, Tableau Reporting, Sprinklr Social Media Reporting, IBM DataPower Gateway, WebSphere MQ, Spring MVC, Java, JSP, SOAP, JUnit, JDBC/ODBC, Oracle, IBM ODM,HP Quality Control - Customization, IBM RAD, UML, JIRA, Agile Scrum Framework
