Shefali Rao Email & Phone Number

Bengaluru, Karnataka, India

Hyderabad, Telangana, India

•Stakeholder Management: Build and maintain productive working relationships with multiple individuals, including hiring managers, HR partner(s), and TA Operations. Communicate and educate clients on the staffing policies and processes for external recruitment. 1st POC for escalations, handling process queries, weekly connecting with stakeholders discussing process improvements/updates. •SME: Ensured a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company, and process requirements. Responsible for work allocation and training the new team members. Addressing team queries and maintaining performance scorecards. Conduct random audits to identify process gaps and work on process improvement recommendations.•Offers & Onboarding: Ensures timely, consistent, open, and effective communications between candidate(s) and hiring team throughout the Onboarding process. Owning external requisitions opening and management, background check, and pre-boarding.•Process management: Recommend process efficiencies and have put in place necessary checks and balances to ensure quality targets are met. Timely updating of department training plans (DTPs) and process mapping. Identified service delivery and process improvement opportunities in the assigned process. Participated in and supports HRMS projects. (UAT for new HRMS implementation)

Hyderabad, Telangana, India

Offers & Onboarding: Preparing Offers and completing end-to-end onboarding for US candidatesBackground Check: Conducting BGC for US Candidates Maintaining DTPs and Process Maps

Mumbai, Maharashtra, India

1. Strategic HR Partnership: - Collaborated with the executive team to understand business goals, objectives, and challenges, and aligned HR strategies to support them. 2. Talent Acquisition and Management: Developed and implement effective talent acquisition strategies to attract and hire top talent in alignment with the company's growth plans and culture. - Oversee the end-to-end recruitment process, including job postings, screening, interviewing, offer negotiations, and onboarding. 3. Performance Management - Designed and implemented performance management programs, ensuring they are aligned with business objectives and promote a culture of continuous improvement. Advised managers on effective performance feedback techniques and guided them on employee performance issues.4. Learning & Development: -Identified training and development needs within the organization and designed programs to enhance employee skills and capabilities.5. Employee Engagement and Culture: Driven initiatives to foster employee engagement, satisfaction, and retention. One-to-many conversations with employees to improve engagement and drive connection.6. HR Operations and Compliance: Oversee HR operations, HRIS management, policies and procedures, compliance, and legal requirements. Stayed updated on relevant employment laws and regulations and ensured compliance with applicable legislation.7. Employee Relations: Served as a point of contact for employee relations issues, providing guidance and support to managers and employees.8 Reinforce Policies & Practices- Partnered with the HR lead, as well as contributing to projects that included the implementation of a new HRIS system, creating and implementing an employee handbook, revamping the onboarding process, new hire orientation program, exit surveys, employee surveys, and offer templates.

Mumbai, Maharashtra, India

Recruitment: Networked with industry contacts, and campus placements. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Build a Campus placement team. Scheduled, conducted interviews, and rolled out offers.Onboarding & Off-boarding: Conducted background verification process of new employees, facilitated all new employee orientations, conducted POSH training, and explained all HR policies, procedures, laws, standards, and regulations to employees. Conducted exit interviews and verified that employment termination paperwork was completed.HR Tools: Maintained Human Resource Management System (HRMS- Salesforce) on a regular basis and handled queries for the APAC region.Payroll & F&F: Preparing monthly dashboard and payroll input for the employees. Timely inputs on F&F to ensure payout within stipulated and defined timelines. Coordinated with the payroll, EPF, and Insurance vendors regarding monthly data and queries.Employee Engagement: Coordinated and organized employee engagement activities and was part of the CSR committee. Documentation: Maintained and generated official internal employee documents such as joining documents, visa & loan requests. Supported foreign visitors in terms of work permits & visa documents. Implemented E-signature step to avoid paper wastage.

Mumbai Area, India

Department: Learning and DevelopmentObjectives:• To study the effect of employee service’s in satisfying customers.• To analyse the impact of training employees with reference to customer satisfactionOutcomes:• Conducted a detailed survey to identify scope for improvement.• Helped to identify Cafes all over Mumbai where staff re-training is required.

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General

Activities and Societies: • Core team member and comparer of Two Day International Case Study Conference and Case Study Workshop Team,IES.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Education record

Activities and Societies: - School Sports captain and member of the council committee for 2 years - Member of the School band - Cultural.