Shefali Gupta Email & Phone Number

• Overall 8 years of global experience being a significant support to the management as office coordinator, administrator and client interface • Highly strategic and visionary professional proficient in providing superior customer relations and retention skills by maintaining strong relationship with the external clients or stakeholder and first point of contact for any query• Proven time management, multitasking and organization skills demonstrated by managing various projects simultaneously to meet the deadlines• Having rich exposure in dealing 7000 clients portfolios with excellent interpersonal and communication skills by maintain proper coordination with clients and co-workers• Professionally organized, quick learner with positive attitude to take up any challenge demonstrated by assisting management in dealing the most sensitive part of company likes refund process and forgery cases• Proficient in Microsoft office (word, excel, power point and outlook) and various CRM tools (lease plus, salesforce, siebel, quickBooks, lotus notes, sharepoint)

Listed skills include Customer Service, Customer Retention, Team Leadership, Multi Task And Handle High Volume Workloads, and 8 others.