Customer Service Advisor
• Test drive vehicles with customers to understand the problems in vehicle. • Prepare a list of problems, the estimates and the time to complete the repairs. • Secure agreement from customers while taking over their vehicles for repair. • Advise customers on taking care of vehicles totally trouble-free at zero- maintenance cost. • Provide customers the maintenance menu, tips and techniques on maintaining their vehicle. • In case of additional repairs inform the customer's promptly. • Played a prominent role in sales and service• Help customers to get knowledge about new vehicles• Conduct sales campaign • Ensure customer satisfaction in the field of sales• Ensure each executives achieved the sales target within the period• Ensure customer satisfaction after sales • Deliver repaired vehicles to customers on time. • Ensure customer satisfaction for quality assurance• Manage problems and inconsistencies in work processes• Verifying warranty and service