Shefeer Basheer Email & Phone Number

Doha, Qatar

• Lead day-to-day operations, providing guidance and supervision to ensure team effectiveness.• Maintain optimal staffing levels and schedules for timely response to network and server issues.• Manage maintenance routines, obsolescence, contracts, suppliers, and service providers.• Oversee capacity management, ensuring efficient asset utilization.• Collaborate with cross-functional teams to achieve common business goals.• Serve as an escalation point for customer problems via various channels.• Act as the escalation contact for service issues outside regular hours.• Foster a conducive environment for staff mentoring, development, and training.• Develop and own team processes and procedures based on industry best practices.• Create and update documentation reflecting day-to-day team operations.• Organize and prioritize team workload.• Lead internal projects aimed at improving service quality.• Communicate with suppliers and service providers on behalf of the company.• Conduct team reviews and contribute to the personal and career development of team members.

Doha, Qatar

Administrating/Managing/Troubleshooting Active Directorywindows 2008 R2/2012 r2/2016.Ensuring highest availability of mail servers, monitoringexchange message routing, and Troubleshooting.Maintaining Server health by checking Performance monitorlogs, disk- space utilization, and Events viewer.Administrating Microsoft Office 365Monitoring email flow, Spam in Office 365 security.Administrating Azure AD.Administrating VMware vSphereChecking the Logs in VMware.Create new VM in VMware vSphere.Administrating and Monitoring Symantec Email gateway.Managing Symantec Antivirus servers.Coordinating between business and development/othersupport teams in cases of critical bugs.Interact with end users to identify and clarify needs and toprocess their request with the best standardized solution.available.Building new servers if required and adding in the Domain.Monitoring Server performance and Logs.Creating new user account and giving permissions to access.Generating file size report from file server.Trouble shooting exchange server issues.Maintaining and configuring user’s mailbox (Creation, deletion,forwarding, permission, backup etc.)Creating different types of distribution group.Handling virus threat outbreak, severity issues, Anti-virussoftware issues, Virus and hoax related.Log, update, resolve and close assigned Service tickets.Server windows Path Update Using WSUS

Qatar

Job Description:-Backup and Restoration of Servers-Active directory and security groups addition\removal of users-Cisco Call Manager (Version 4.1) configuration-Managing and maintaining all the Windows based servers-Building new serves if required and adding in the Domain-Monitoring Server performance and Logs-Creating new user account and giving permissions to access.-Migrating Users account to new Domain-Coordinate with users for internal movement to different locations.-Creating computer Ghost image for project

Dubai, United Arab Emirates

Job Description:-Supporting more than 500 users of TECOM Investment & Dubai properties & IDAMA in their Day to Day operations in the network. Educate and support end-users on Windows 2000, XP, Office 2003, 2007, e-mail clients, Dubai Holding Oracle E-business Suite and Oracle HRMS, Internet explorer and custom applications.-Controlling of all Unassigned IT requests and make sure it’s not breaching SLA.-Maintain and Updating of IT Asset, weekly updating asset, including software licenses, Desktop PCs, Laptops, Network Printers, All in one Devices, FAX machines and Photo copiers.-Coordinating with Du and Etisalat for IP phone and ports related issues.-Configuring PDAs, Smart Phones and Black Berry to sync with MS Exchange Server & Outlook, and configuring GPRS and E-mails. -Installation and configuration of Laptops (IBM, LENEVO, Toshiba, Dell, and HP) HP & Dell Desktops and Workstations (HP and Dell) in the Network Setting up conference rooms for Executive meetings. -Researching technical solution alternatives and implement solutions.-Troubleshooting and solving of technical problems (such as hardware / printer failures; network errors etc.), taking backups, setting new users, virus detection, upgrading to new releases etc.-Monitor and Troubleshooting DH Network and performing second level troubleshooting for internet connection.-Responsible for preparing new laptops for new joiners.-Handling Cisco Call Manager clients and Cisco IP phones.

India

Customer care support for United states Customer for Windows XP and Windows 7 Operating system.-Installing the Operating system.-Troubleshoot Operating system Related issues.