Played a pivotal role in managing complex projects within a large-scale, agile framework. I demonstrated strong communication and coordination skills while contributing significantly to the success of critical global banking initiatives. Facilitated and coordinated the performance testing of a global banking platform, ensuring strict adherence to SAFe Agile principles. My role involved effective communication and collaboration with over 20 sprint teams to maintaining synchronization and quality across all deliverables, promoting effective teamwork and project success. Worked to facilitate the release of several Risk & Compliance/Regulatory projects including ISO payments, India Payment Data Localization, and the relocation of Non-Permitted Technology.

Brought into an organization undergoing major digital transformation from a legacy workflow system being maintained in a mostly waterfall environment to a modernized platform developed under Agile principles. Crafted solutions to maximize efficiency and operational performance without sacrificing compliance or overburdening user base with complex changes to daily processes. Functioned as primary Product liaison between business and technology stakeholders for assigned domains tasked with crafting solutions that met or exceeded business needs with as little lead time and technical effort as possible.

Leveraging my experience translating complex external-facing customer requirements into existing legacy systems while minimizing cost and complexity was especially critical in this role. Coordinated enhancements as well as required changes to claims reimbursement system used by mortgage servicers across the United States. Provided guidance to internal development and quality assurance teams to ensure a smooth transition from requirements to deployment in an Agile framework.

Deployed with an industry leader in property-based data solutions to function as the senior client-facing contact point for all loan origination platform solutions. Provided key organizational and functional support to both client as well as their customers and facilitated numerous roles blending leadership and experience in people and technology solutions.

Deployed with a large, complex financial services company to establish controls within a defined testing environment, gather required data, and conduct testing. Advised client on identification of controls, enhancing existing controls, as well as supporting control-based testing. Combined process, regulatory, and control-based testing into a singular risk-based testing model to maximize efficiency of development and testing resources. Deployed with nationwide originator to provide specific requirements on a state by state basis for the development of an originations-specific compliance platform. Provided end-to-end user acceptance testing guidance and operational support for originator establishing new nationwide retail LOS platform. Included analysis of system functionality to ensure consistency between system functions, business functions, and compliance requirements, as well as classification and management of deficiencies.

Served as lead PM on an enterprise project to conduct an in-depth review of foreclosure actionsduring a defined look-back period. Project included oversight and governance of two outsideconsulting agencies; coordination with 13 banks and servicers to execute a shared outreachprogram; and supervision of bank resources required to complete the review. Liaison betweenPMO and business stakeholders for active projects as well as coordination of warranty phaseactivities.

Key roles include System Administration, Senior Business Analyst, Vendor & Technology Manager,and Lockbox Processing Manager. Responsibilities included managing all enterprise systems fromtop to bottom; writing reports (SQL, Excel, Crystal Reports, Brio/Hyperion) and presenting tomanagement in clear and concise manner. Define business requirements for functionalenhancements or systems development. Coordinate the preparation, documentation, executionand validation of test plans. Liaison between IT and business stakeholders for active projects aswell as coordination of post-implementation support. Interface between all Financial Transactionsbusiness management and vendors for issue escalations (including high-visibility outages), policyanalysis & review, and process-related regulatory & compliance requests. Responsible for day-to-day operation of lockbox processing organization. Key architect and project lead for transitionfrom physical paper-based deposit of funds to electronic Image Cash Letter (x9.37) processingmodel. Involvement included integrating dual banking relationships to incorporate deposit offunds to multiple banks based on private label portfolio designations.