Shefi Kowashnick Email & Phone Number

Greater New York City Area

Responsible for supervising the support staff, managing all front-end duties, and providing excellent customer service to our guests. Perform and resolve disputes, taking group and individual reservation and monitoring third party channels. Act in accordance with policies and procedures when working with front of house equipment and property management systems. As a Front Office Manager my goal is to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional… Show more Responsible for supervising the support staff, managing all front-end duties, and providing excellent customer service to our guests. Perform and resolve disputes, taking group and individual reservation and monitoring third party channels. Act in accordance with policies and procedures when working with front of house equipment and property management systems. As a Front Office Manager my goal is to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. Show less

Develop and enhance the visitor facilities and to stimulate tourism growth, work with the local governments to customize their needs. Conduct Pre-Product meeting with quality team, production team to discuss style construction details, production plan, and other subcontracting work. Execution of orders whether it is running on time and coordination with buyer if any clarification is required during production

New York Laguardia Airport Marriott

Directly responsible as Department Head the impact of Front Office operations on the Rooms area and overall property financial goals.Achieves and exceeds goals including performance goals, budget goals, team goals, etc.Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial… Show more Directly responsible as Department Head the impact of Front Office operations on the Rooms area and overall property financial goals.Achieves and exceeds goals including performance goals, budget goals, team goals, etc.Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.Supervises and managing employees as well as day-to-day operations, and positioning employee well enough to perform duties in employees' absenceProvides information to Managers, and subordinates by telephone, in written form, e-mail or in personAnalyzes information and evaluating results to choose the best solution and solve problems specially that comes from Marriott Guest Voice or Customer careInforms and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence. Show less

Greater New York City Area

Improved customer service ratings through anticipating guest's needs. Recruited and trained Front Desk Associates and new members of the guest service team. Accommodated guests'​ requests for special needs to arrange theater tickets, transportations from Airport to hotel or vice versa Promoted the hotel brand's loyalty scheme through reports from Market Matrix and offered incentives by introducing quarterly gift programmed. Resolved service-related… Show more Improved customer service ratings through anticipating guest's needs. Recruited and trained Front Desk Associates and new members of the guest service team. Accommodated guests'​ requests for special needs to arrange theater tickets, transportations from Airport to hotel or vice versa Promoted the hotel brand's loyalty scheme through reports from Market Matrix and offered incentives by introducing quarterly gift programmed. Resolved service-related problems in a timely manner in fifteen minutes. Updated team members about changes in hotel products, services, pricing and policies. Secured Gardens NYC #34 out of 410 hotels reviews by Trip Advisor and net promoter to 67. Show less

Greater New York City Area

Assisted in restructuring and converting duties to manage all hospitality standards Registration, check in and checkout, resolves guest complaints, inquires and preparing VIP and special follow up report for the next three day’s arrivals on a power point format.

Greater New York City Area

Assisted Guests Service Agents as needed with unresolved problems which arise during the shift and takes a "hands on" approach with guest "check in" and "check out". Provided updated room availability and rate information to guest service agents and other managers as directed. Ensures all associates have completed their work prior to the end of the work shift, including checklists, cash drops, Performs the function of "manager on… Show more Assisted Guests Service Agents as needed with unresolved problems which arise during the shift and takes a "hands on" approach with guest "check in" and "check out". Provided updated room availability and rate information to guest service agents and other managers as directed. Ensures all associates have completed their work prior to the end of the work shift, including checklists, cash drops, Performs the function of "manager on duty" and is the first point of contact for any issues that may arise during scheduled shift. Reviewed Pass-on log and Security log for any unresolved problems which need action and updates accordingly and communicates information to the appropriate people. To creates front office schedules for associates to present for approval to Director of Front Office. Show less

Hospitality Management, Hospitality Administration/Management, Certificate

Activities and Societies: Class 2011 • Revenue Management • Demystifying the profit and loss • Managing under the Agreement • Business.

Bachalor Of Hospitality Management

Master Of Arts (M.A.) In Philosophy