Steve Shefveland work email
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Steve Shefveland personal email
Steve Shefveland phone numbers
A Call Center (Contact Center) Entrepreneur with 34 years of domestic and international sales and operations experience. Extensive experience in patient support and contact center outsourcing for Community health clinics, FQHC’s, hospitals, community health, hospitals, radiology and imaging clinics, ophthalmology, and dermatology, clinics, manage service provider and helpdesk organizations, telecommunications and CATV companies, education, organizations including lead generation and proctoring services, records retrieval for the insurance, legal, and healthcare industries, and SaaS companies and banking and finance organizations. Throughout my career, I have gained experience in all facets of outsourcing, including idea generation that creates a competitive advantage, growing revenues, and implementing technology and operational processes that drive revenue, EBITDA, customer satisfaction (NPS/C-SAT), and low employee turnover. My experiences have led me to my current position as the Founder and CEO of Emerging Global Services.EGS is a people-centric, entrepreneurial outsourcing provider in the sales, customer service, and technical support industries. Our centers are unique because we are located in new and emerging labor markets nearshore, offshore, and in the U.S., where highly educated labor is abundant, yet competition for that labor is low. This results in low employee turnover (attrition under 20% a year), and high customer satisfaction for our clients.Relationships fuel our global economy. We operate on the premise that meaningful connections result in meaningful relationships that matter in life, and in business. Therefore, every relationship is an opportunity to add value across the enterprise. Interested in learning more? Check us out online at www.emergingglobal.com
Egs Global, Inc., Dba Emerging Global Services (Egs)
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Founder And CeoEgs Global, Inc., Dba Emerging Global Services (Egs) Jan 2014 - Present
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Founder And Managing DirectorTree Rings, Llc Oct 2013 - Jan 2017Tree Rings, LLC was founded with the focus of hiring “baby boomers” and retirees who want to work part-time or full-time providing telephone support for retired and senior market consumers. In other words ... Senior adults dedicated to serving senior adults.
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Founder & CeoAshesi Global Services, Inc. Aug 2006 - Oct 2016Founded and lead an offshore business process, IT and teleservice/customer service outsourcing company, headquarter in the US with its primary operations facility in Accra, Ghana (West Africa), Gaborone, Botswana (Southern Africa), and in Hermosillo, Mexico.
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Founder And Managing DirectorEmerging Global Services, Llc (Egs) Jan 2014 - Jan 2014EGS is a global holding company in the Business Process Outsourcing (BPO) Industry. -
Chief Marketing OfficerRising Data Solutions, Inc. Jul 2004 - Jul 2006Global BPO Outsourcing Service Provider.
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Vice President - New Market DevelopmentAllconnect, Inc. Jan 2000 - Mar 2004Fort Mill, South Carolina, UsThis privately held, Venture Capital backed, 500 seat inbound call-center partners with electric utility call centers acting as an outsourced center for their residential and small-business “move” calls. Upon receiving each call, Allconnect connects customers to home services such as local phone, long distance, natural gas, cable, satellite, home security, newspaper, ISP, banking other services. Allconnect receives over 100,000 calls per month; being paid a fee for each service connected. -
SalesNet To Net Technologies, Inc. Jun 1999 - Jan 2000Sales Director for Megabit Systems, a Value-Added Reseller for Net-to-Net Technologies selling IP Network hardware, infrastructure equipment and solutions for Telecommunications carriers (LEC's, CLEC's, ISP's) and Service Providers. Sold IP DSL, DSLAMS, Network Extenders and Multiplexers to CLEC's, rural telecommunication carriers and LEC's.
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Sales Manager - Industrial SegmentIllinois Tool Works (Itw) Jan 1996 - Aug 1999Glenview, Il, UsDeveloped sales budgets and targets. Grew sales 55% negotiating and developing national contracts with some of the following: FedEx, UPS, P&G, Nabisco, Colgate-Palmolive, Compaq, 3M, Rival Manufacturing, Dupont Chemical, BP Amoco, Reckitt & Coleman and Black & Decker Corporation. -
National Sales DirectorVanner - Weldon, Inc. Jan 1991 - Nov 1996Manufacturer of power back-up and generation products for the utility, energy, telecommunications and cable sector. Managed 15 distributors in 5 countries. Managed 10 manufacturer representatives in North America. Developed OEM segment, creating new applications for existing products increasing sales by almost $10 million over two years.
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Call Center Agent, Customer Service & SalesNorth Coast Electric Oct 1990 - Nov 1991Seattle, Washington, UsInbound and outbound teleservice, sales and customer support for the Boeing Account Team of North Coast Electric. Responsible for customer service, sales and delivery of electrical, electronic and factory automation equipment and services from Allen-Bradley, Cutler-Hammer and Rockwell International valued at over $30M.
Steve Shefveland Skills
Steve Shefveland Education Details
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Pacific Lutheran UniversityPublic Relations -
Seattle Pacific UniversityBusiness Marketing
Frequently Asked Questions about Steve Shefveland
What company does Steve Shefveland work for?
Steve Shefveland works for Egs Global, Inc., Dba Emerging Global Services (Egs)
What is Steve Shefveland's role at the current company?
Steve Shefveland's current role is Founder and CEO at Emerging Global Services (EGS).
What is Steve Shefveland's email address?
Steve Shefveland's email address is ss****@****mac.com
What is Steve Shefveland's direct phone number?
Steve Shefveland's direct phone number is (877) 407*****
What schools did Steve Shefveland attend?
Steve Shefveland attended Pacific Lutheran University, Seattle Pacific University.
What are some of Steve Shefveland's interests?
Steve Shefveland has interest in Economic Empowerment, Education, Environment, Science And Technology, Animal Welfare.
What skills is Steve Shefveland known for?
Steve Shefveland has skills like Business Development, Crm, Business Strategy, Sales, Start Ups, Call Centers, Strategic Partnerships, Management, New Business Development, Bpo, Contact Centers, Entrepreneurship.
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