Oversees the operation of a retail store and performs duties to ensure its smooth operation as required. Orients, trains, schedules, monitors and provides direction to store staff • Ensure standard for quality, customer service met• Monitor local competitor• Ensure hours of operation are in compliance with law• Maintain store’s cleanliness • Organize and distribute staff schedule • Help achieve sales target• Handle customer complaints, question and issues

An internationally renowned business class 4 Stars hotel in Kuala Lumpur, Malaysia Responsible for the daily operation of the information desk including cash-handling responsibilities, ticket sales transactions, and a good working knowledge of current and upcoming events. Issue keys, give out campus directions, and welcome guests to the union. Uphold strong customer service standards for dress, greetings, phone calls, and expedient customer response. Support emergency response processes as needed by the building • Assisting check in & check out process of hotel guest.• Handling group arrival.• Taking reservation.• Handling guest inquiries /specific request.• Room feature /category.• Room view.• Specific remarks: near lift, P & C stay.• Guest recognition of regula , VIP, long stay and their preferences• Responsible to maximize hotel revenue by upselling to higher room categories.• Work as a team, well communicate among team members especially during peak season eg: F1, Moto GP, Palm oil conference etc.• Currencies exchange.• Manage cash float/collecting payment