Solution Design And Implementation Manager - Isc Middle East And Africa
Current• Contributed to pre-sales by creating proposals, mapping processes, designing solutions, and presenting to clients to secure new business.• Enhanced clients' competitive edge with industry trend analysis and innovative solutions.• Converted operational needs into technical solutions using Infor Nexus.• Produced clear Scope of Work, Standard Operating Procedure (SOP) and solution design documentation for stakeholders across the project lifecycle.• Served as a subject matter expert, providing valuable input on process optimization, order management, freight management, and supply chain solutions.• Consistently exceeded client expectations by delivering tailored, high-quality solutions.• Developed project plans covering scope, timelines, resources, and deliverables to ensure alignment.• Established communication channels between internal teams and clients to ensure smooth project flow.• Initiated improvements that increased implementation process efficiency.• Used analytical tools to measure post-implementation success and identified areas for improvement.• Boosted supply chain efficiency by managing operational excellence and performance across teams.• Collaborated with cross-functional teams for successful project execution to ensure Standard Operating Procedures are followed to streamline processes and eliminate redundancies.• Maintained project documentation, including training material, status reports and resource tracking, for informed decision-making. • Enhanced client satisfaction by proactively addressing concerns and providing timely updates on progress.
