Sheharyar Khalid Email & Phone Number

Lahore, Punjab, Pakistan

To drive the development of EDI (Electronic Data Interchange) connectivity solutions and data visualization platforms, to optimize data flows and enhance analytical capabilities, comprehensive market surveys to assess trends and client requirements.Formulate and articulate the strategic product vision for EDI connectivity and data visualization tools aimed at optimizing supply chain workflows.Architect and prioritize a robust product backlog, ensuring alignment with technical specifications and business priorities for EDI integrations and visualization capabilities.Execute market research methodologies to gather quantitative and qualitative insights on EDI standards, industry trends, and customer requirements.Collaborate with cross-functional teams to gather and refine technical requirements for EDI transactions and reporting frameworks.Develop detailed user stories and acceptance criteria that encapsulate the technical needs of end-users in supply chain operations, facilitating clear communication with development teams.Facilitate Agile ceremonies (sprint planning, daily stand-ups, retrospectives) to ensure alignment between product vision and development execution.Conduct user testing sessions to validate the usability and functionality of EDI and visualization tools, iterating on feedback to enhance product performance.

Lahore, Punjab, Pakistan

Managing the accounts of Higher Education Department, and Rawalpindi Medical University. Act as the primary point of contact for client inquiries, issues, and feedback, fostering strong client relationships.Lead projects from inception to completion, ensuring timely delivery and alignment with client objectives. Providing the uninterrupted support to the end user for bottlenecks, issues and queries for the projects, that are Go-Green Lahore, Customer Complaints Portal, E-transfer of teaching & Non-teaching staff, Monitoring of Colleges, and Teacher Interns Portal.Assist in the integration of disparate systems, as performed for a client where six systems (Higher Education Portal, E-transfer system, College Teacher Intern Portal, Online College Admission System) are integrated with each other and also with a platform for Data visualization.Part of the team that integrated Payment gateways with Business applications of private school and colleges, and integrations, identified the data fields and facilitating the seamless interchange of data fields.Lead the revamping of the Anti-Dengue Suite (an integrated 4 Web systems and 2 mobile applications), the key responsibilities included the writing the design and system requirement specification document, separation of base and transactional data. Ensuring the Quality of the developed product. Planning and communicating the cutover and commissioning dates to over 60 clients that included over 18,000 Mobile App users and 3,000 Web users.Analyze and documented system requirements, translating business needs into technical specifications.Collaborate with cross-functional teams to integrate client requirements into system designs and implementations.Define product vision and strategy, translating client needs into actionable product requirements. Work closely with development teams to prioritize and manage the product backlog, ensuring alignment with client expectations.

Lahore

Develop and document budgets, project plans, task schedules and implementation plans. Ensure that all projects are delivered on time, per quality, within scope and budget.Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.Use controls to manage changes in project scope, schedule and costs.Pre-planning and application of risk management strategies to mitigate risks.Coordinate with Internal resources and third parties/vendors for the flawless execution of projects.Coordinate with network and development team for all technical requirements and issues.Accomplish the stated project deliverable and execution of handover strategies.Design and implement marketing campaigns for the projects.Measure project performance using appropriate system, tools and techniques.C-level interfacing, presenting project standings in progress review meetings at provincial level.Lead teams and manage conflicts through counseling and motivational sessions.

Punjab

Gathered Requirements for process digitization.Implementated the solution in the Health facilities.Played a pivotal role in building relationship with customers (including doctors, nurses), and vendors.Involved in project implementation and execution of the system.Trained internal teams and capacity building of end-users.Ensured that Hardware was properly installed in the Health facilities.Reported the progress of the project to the higher management of the health facilities.

Lahore, Punjab, Pakistan

Research based (competitive) analysisIdentified new markets and business opportunities, visited potential customers for new businessSustained rapport with key accounts by making periodic visits and exploring specific needs

Lahore

Lead nation-wide L-1 Complaints team in Technical wing. Customized the Customer Complaint Portal to track the complaint status and its resolution.Formed centralized L-1 Technical team for addressing the complaints for Corporate clients and Individual customers. The team helped in reducing TAT for each complaint to 30%, ensuring better services and timely resolution of the issues of the end-customersAccountable for resolution NWD SMS related Issues/Complaints, number creation and data provisioning (providing solution to the end customer) within the agreed SLA.Responsible for formulation of SOPs and MOPs.Co-ordination with customer care, planning, co-corporate account managers and support teams.Revision of SOP/SLA in co-ordination with Sales, CRM, BSD, CC, NCU and support teams.Conducting team enabling session on customer service support, complaints handling. The complaints handled are of SMS Outgoing (Onnet, Offnet, and ISD), SMS Incoming (Onnet, Offnet, and ISD), Buffer Incoming SMS, Delivery notification performance, ICS (screening), prepaid number creation and data convergence. Tools used are Huawei SMS BI, Ericsson Minsat, ICS GUI and MVAS GUI (DN).Calculation of service impact of the network issues, performing daily routine checks, make network performance reports, keeping follow up of ongoing issues and co-ordination with peer departments.Responsible for Real time performance monitoring, KPI benchmarking, Perform network audits for seamless fault/performance management, detection and escalation process of Core Network.Timely Network audits to detect Network abnormalities: KPIs, traffic losses, packet-losses, inter-working failures, connectivity, link utilisation.

Lahore

Perform system maintenance on Ericsson CS 5.2(CCN, SDP, AIR, VXML-IVR, MINSAT, EMM, CRS and HXC, MINSAT) and VAS platform (Huawei CRBT).Taking daily Health Check of Ericsson CS5.2.Fault Management, Alarm monitoring and fault localization of CS 5.2.Emergency handling, connectivity issues, upgrades activities and coordination with various departments/vendors for resolution.Customer complaints handling (Voucher recharge, EOCN, offer subscription/un-subscription).Monitoring of stats on SDP’s and CCN’s.Performed Subscriber Creation & Deletion on AIR, MINSAT & SDP.Work Order Control (possible execution too) outside normal working hours.Communicates with vendor to resolve fault and avoid outage if any.Liaises with Customer Care regarding Network outages.Good understanding of offer/promotions and coordination with Planning and CC for offer launch activities.Routine backups of Huawei CRBT.Performance Monitoring on Citrix and ENIQ for CS 5.2.Generating weekly OCN (IN&VAS) report describing the summary of projects, activities, work-orders and outages.Vigilant on any alarm and provide needful on urgent basis.Familiar with activity reporting to next in command.

Sahiwal

Working as Huawei Level-I Expert in Regional Team.Basic trouble shooting of Huawei R4 (ATCA, CPCI), NSN R4 & Tekelec STP.Basic O&M of Tekelec Tekmedia and Huawei SBC(Session Border Controller).Commissioning, integration and acceptance of Huawei NEs and new Trunks.Have complete knowledge of Huawei (MsoftX3000 & UMG8900).Taking scheduled backups of Huawei Core NEs.To be first responsible for escalation of network and system critical alarms and problems and to resolve these issues in co-ordination of other teams within given SLA.Providing 24 x 7 Level I support for all core Central I region network NEs and ensure network operates without any network faults and according to the committed KPI.Generate weekly KPI statistics & analysis reports for all Huawei Entities in Region for network optimization.Generate RCA (Root Cause Analysis) report for major network faultsPerform Call Testing on GMSCs, MSCs, and BSCs Circuits to ensure smooth Network PerformanceAlarm surveillance & solving Technical related customer complaints within given SLAs to ensure customer satisfaction.Responsible for Training Local resources which include Engineers and Internees.Management of all Regional Core Entities Spares for Central-1 and co-ordination with warehouse/finance for repair of faulty plug-in units.First point of contact with vendor for all Huawei NEs.CDR Testing, E1 shifting and connectivity with Interconnects/OMOs.Handling Patch Implementation, Tone Files Loading, CIC Reconciliation and Board Replacement for all Huawei Entities.Performed successful BSC migrations of Alcatel and Motorola BSCs.Ensure that TOS and resident alarm count is zero on assigned NE's and DTR is less than 0.5%.Provide ON-Call support to on duty Engineers for all Huawei MSoftX&UMG related issues.Providing required support to IP/MPLS team on Remote site.As a site owner in Sahiwal, responsible for all activities at site and had to ensure all Site cleanliness and Security SOPs.

Lahore

Generating plans and risk calculations in co-ordination with technical team and customer.Reporting on project progress [define sub goals, milestones and tasks, time and resource planning]. Produce technical, business and economic feasibility studies for project ideas.Monitor the requirements, framework conditions and progress of IT projects.

Bachelor Of Science (B.S.), Telecommunications Engineering

Activities and Societies: SOFTEC

Master'S Degree, Business, Management, Marketing, And Related Support Services

Graduated with distinction