• Spearheaded community engagement initiatives, enhancing company reputation locally.• Streamlined internal processes, increasing productivity within the first year. Supervised and delegated tasks to employees to meet key productivity targets.• Coached and mentored junior team members, regularly assessing knowledge and skills gaps and implementing corrective action.• Managed team by offering support and constructive feedback to improve skills and maximize potential.• Monitored staff performance, continually seeking ways to improve team delivery for optimized financial success.• Maintained positive, professional working environment to optimize staff and customer satisfaction.• Supervised and mentored junior team members, providing detailed instructions and guidance to maximize team efficiency.• Led monthly staff meetings for team to communicate updates, process improvements and shifting business priorities.• Taught employees how to best serve customers and enforced standards to build brand loyalty.• Achieved management objectives, consistently hitting deadlines and performance targets.• Coordinated strategic plans for administrative services management and optimization to best use available resources.• Supported employee morale and well-being by developing positive practices centered on career development and individual job satisfaction.• Advised senior management on facilities needs and delivered ongoing operational support.• Set up business contracts, obtained signatures and processed paperwork. Supervised supply purchases, management and tracking in line with budgetary requirements.

• Leveraging software programs and utilities to streamline payment collection processes and stages.• Proactive engagement with customers throughout the invoice issuance and remittance cycle.• Obtaining invoices from Aspentech's collection team and tailoring services to meet customer needs for seamless payment processing.• Clearly communicating payment terms and conditions to clients to prevent potential tax deductions in Pakistan.• Procuring relevant documents from Aspentech for clients eligible for tax exemptions in Pakistan.• Pursuing timely payment recovery from clients until funds are received in Aspentech's accounts.• Providing fortnightly updates on payment stages and statuses to Aspentech via Google Meet meetings.HR/Admin Manager Role:• Overseeing office administrative tasks inclusive but not limited to scheduling meetings, database management, office budgeting, financial management, and ensuring optimal resource allocation.• Comprehensive HR support in Hiring / Recruitment Process and relevant administrative documentation inclusive of Disbursement of Provident, Medical Funds and Salaries according to company policies.• Fostering a comfortable and productive work environment by utilizing HR CRM• Ensuring administrative systems, policies, and procedures compliance with health and safety regulations.• Managing Post resignation official correspondence, including employee contracts, experience letters, and company communications.• Overseeing employee travel arrangements, expense management, and accommodation coordination.• Collaborating with the IT department on office inventory management.• Performing additional duties as assigned by the CEO and Managing Partner.• Cash Flow Management inclusive of Employee top-ups, fund disbursement, • Event and Asset management.

• Implement tailored solutions to meet customer needs through internal and external reporting.• Oversee product import/export processes to ensure regulatory compliance.• Resolve transportation, logistics, import/export, and customer issues promptly.• Establish procedures to achieve cost-effective, accurate, and timely delivery objectives.• Collaborate with Supervisors on inbound/outbound logistics operations, including transportation, packing, surveying, safety, and delivery.• Conduct surveys with our Surveyor in response to Sales Executive requests.• Analyze corporate logistics with vendors to determine the most cost-effective transportation and packing methods.• Report operational activities and completion to immediate managers.• Streamline transportation modes to maintain the company's economic level.• Manage delivery formalities, including documentation and customer signatures.• Monitor job expenses, costs, and report to management.• Oversee office maintenance, work, expenses, and utility payments.• Provide exceptional customer care to elevate company standards.• Collaborate with departments to expedite quotation processing for customers.• Perform additional tasks as assigned.

• Track and record shipments' arrival and departure at transit points, updating clients at each checkpoint.• Maintain accurate accident records, reporting incidents and expediting movement with terminals and staff.• Monitor trailer detention days, updating clients and maintaining a job register.• Collaborate with internal staff for updates and reporting.• Developed relationships with suppliers and transport companies to negotiate better rates and services.• Implemented a tracking system for outgoing and incoming shipments to improve transparency and efficiency.• Process and verify non-commercial and commercial documents, including exemption forms for duty-exempted cargo.• Resolve issues related to exemption forms, documentation, and R# issues with border staff, reporting to clients.• Prepare invoices, packing lists, and cover letters for shipments.• Perform additional tasks as required.