Hired and directed teams to achieve daily and long-term operations and business goals.• Worked closely with organizational leadership and board of directors to strategically affect operational direction.• Managed daily operations while overseeing multiple locations to foster increased productivity.• Monitored office workflow and administrative processes to keep operations running smoothly.• Directed staff and managed annual capital budget.• Established performance goals for each department and provided feedback on methods for reaching those milestones

• Assisting clients with property and sales development.• Preparing and interpreting legal documents including listings and sales contracts.• Providing legal, economic and market advice.• Liaising with escrow companies, lenders, home inspectors and pest controllers.• Maintaining and liaising with clients.• Coordinating property closings and overseeing document signing.• Analyzing market trends to determine competitive market prices.

• Ensuring the implementation and monitoring of brand standards and achieving the servicelevels in all areas.• Monitoring and controlling departmental expenses.• Identify, provide, evaluate and monitor departmental initiatives in order to achieve business goals.• Controlling front of house operations and dealing with duty management issues on shift.• Support and action department HR and employee relations issues including work force planning / productivity management.• Controlling front of house operations and dealing with duty management issues on shift.

• Welcoming Guests, Arriving and Departing procedures.• Preparing reports such as Credit check, No show, VIP arrivals, Events reports and up-sell reports.• Handling team of more three during night at London's one of busiest and largest hotel and making sure tasks and goals are achieved.• Preparing Direct Bills, Back to Back reports and Family Allocation Reports.• Applying discounts for the crew members.• Handling high volume of guest complaints and solving issues at the front desk and over the phone. • Handling Float, Receiving Payments and Cashing up.• Arabic, Hindi and Urdu Interpreter.• Interpreting documents into Arabic for Arabic speaking guests.

• Welcoming Guests, Arriving and Departing procedures.• Preparing Direct Bills, Back to Back reports and Family Allocation Reports.• Applying discounts for the crew members.• Handling high volume of guest complaints and solving issues at the front desk and over the phone. • Handling Float, Receiving Payments and Cashing up.• Arabic, Hindi and Urdu Interpreter.• Interpreting documents into Arabic for Arabic speaking guests.

• Customer Service.• Handling Money, Receiving Payments and Cashing up.• Training newly joined staff on the operations of the company.• Maintaining daily, weekly and monthly reports of transaction.• Greet customers and engage with buying decisions with particularly Arab customers.• Supervise 6 team members at one time.• Making sure targets are achieved within the store.

• Compare data with source documents, or re-enter data in verification format to detect errors.• Compile, sort and verify the accuracy of data before it is entered.• Locate and correct data entry errors, or report them to supervisors.• Maintain logs of activities and completed work.• Writing memo’s and letters in both Arabic and English languages.• Preparing visa documents for department colleagues and submit them in foreign consulates.