Shehzad As Email & Phone Number

Ebene

Ebene Mauritius

• Worked closely with Implementation and Development Leads to translate market requirements intodetailed technical solutions and system designs that align with the product development strategy.
• Analyze new requirements, identify, and document any cross-team dependencies.
• Work with partners and other development teams to define the technical solutions and interfacesrequired.
• Document existing system components and architecture.
• Act as a liaison between product management, development and support groups.
• Review code and ensure alignment with architectural guidelines.

Mauritius

• Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure accurate documentation, notification, escalation, tracking and follow up of all incidents.
• Technical software support, Workstation Compliance, Asset management, Windows 11 support, Apple Mac Support, Microsoft Office Application support,Password, passwordless, bit-locker support and Mobile Phone (Android and.
• After one year i took charge of the position of Incident coordinator, my tasks were:
• Incident Management role - Work with email and self service tickets and working on resolve them in a timely manner to Define action plans to reduce the ticketing bucket volume.

Mauritius

• Keep track of tasks via ERP according to standard set.
• Proposing services to clients and challenging any objections with a view to make sales.
• Responding to customer queries and update within and established timeframe using established procedures.
• Maintaining and updating knowledge and solution databases.
• Actively research new technology and application pertaining to business activities
• Working with end-users to diagnose and resolve technical issues.