The IT Support Engineer is responsible for taking offer application and technical support to the users. They have to respond and resolve the support requests and service tickets. It is a part of their job to identify, diagnose and rectify any issues in computer hardware, software, services, and applications

IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.

The Desktop Support Technician's role is to support and maintain organisational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.