Sheikh Abdullah Email & Phone Number

Gurugram, Haryana, India

Gurugram, Haryana, India

IT - Operations management services, Prepare and publish dashboard as per business requirement, manage CMR, Service request and Incident SLA's as per ITIL based IT service.•Information Technology with focus on Production support, ETL, and reporting tools.•Experience in providing Tier 1 and 2 Production support to Auto-system batch processes and perform trouble shooting using power center logs, LINUX/UNIX scripts and DB processes.•Responsible for all aspects of the Core Banking Solution and Response systems. Monitors and maintains CBS Software. •Incident Management and Dashboard reports creation and maintenance using Service Now tool •Resolved user tickets for front-end issues.•Good understanding and knowledge of SQL.•Provide data as per requirement of business need (PL/SQL), (SQL developer)•Using Informatica Power Center for extraction, transformation and load (ETL) of data in the data warehouse.•To trigger job/batch and monitor the same over monitoring tools (New Relic, OEM, Service now Event management etc.•Established new user accounts/passwords, utilized active directory; monitored and updated permissions rights for users. Performed connectivity and login activities and unlocked user accounts and reset password while formulating effective solutions to issues/defects. Managed users access roles and help desk support requests. Participated in major and minor application upgrades and releases.•User rights/permission and authorization management(SVN,TMS,COND servers)•Worked on SBICARDS Scheduler for scheduling of Batch/ jobs having programs which Scheduled through Informatica-ETL tool. These Batch Jobs scheduled were Load, Extract, Response, etc having different steps involved like moving previous data to archive, purging data, updating previous data, etc. •Being a member of the production team is having responsibilities to schedule a Go-Live plan so as to plan & discuss about any changes being made to the ongoing scheduled jobs EU.

Gurgaon, India

System Analyst at Indus Software Client - SBI CARDS - Project IT Oprations

Gurugram, Haryana, India

Analyst at R Systems Client - SBI CARDS - Project IT Oprations

Gurgaon, India

Analyst at Adecco India Private Limited | Client - SBI CARDS\GE Capital-Dell IndiaProviding application support of almost all application used at GE capital, crucial application VISION based on MAINFRAME troubleshooting as well as ID’s creation and maintenance. Providing on voice troubleshooting solutions to user. Creation of IDs for oracle human resource database. Mapping of IDs, Recovery of Safe boot (drive encryption software).

Delhi

worked as Architectural Design Analyzer & Site-Supervisor

Gurgaon, India

At GE Capital- SBI Cardas Customer Care Associate in mortgage and Home Loan Department for high-end customer.

X & Xii

Ccns (Cms Certified Network Specialist)

Bachelor Of Arts (B.A.)

Education record

Master Of Computer Applications - Mca