As a Support Engineer at Oracle Cerner, a leading health care technology company, I provide technical support and troubleshooting for various software, network and hardware issues for clients across the USA. I use my technical support, asset management, and incident management skills to resolve complex problems and ensure customer satisfaction and retention.I have a Computer Application degree from Maulana Abul Kalam Azad University of Technology, West Bengal, where I learned the fundamentals of computer networking, programming, and data structures. I have also earned multiple certifications from Google and Cisco, demonstrating my proficiency and interest in technical support and networking. I am motivated by learning new technologies and delivering quality solutions for the health care industry.