Sheikh Ayan Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

Highly skilled Airline Process Associate with [2] years of experience in the airline industry. Well-versed in handling all aspects of the airline operations process, from ticketing, ALM, and reservations to flight tracking and customer service. Proven track record of providing exceptional support to both internal and external stakeholders.PROFESSIONAL EXPERIENCE:AIR INDIA Airlines [21JAN22] || Airline Process Associate- Managed the ticketing and reservation process, ensuring smooth and efficient service for customers- Handled inbound and outbound calls related to flight inquiries, bookings, and changes, providing accurate and timelyinformation- Provided exceptional customer service, addressing complaints and resolving issuespromptly and professionally - Manage and resolve customer complaints, Follow up with customers to ensure their issue are resolved and they are satisfied with the service respond to customers email/chat as appropriate, Manage and resolve customer complaints, Record customer queries/inquiries, Identify and escalate issues to supervisors.KEY SKILLS:- Extensive knowledge of the airline industryregulations, policies, and procedures-Proficient in using industry-specificsoftware and systems, including passenger service systems (PSS) and reservationsystems- Strong organizational and timemanagement skills, with the ability to effectively prioritize tasks and meetdeadlines- Excellent problem-solving abilities, able toquickly resolve customer issues and make decisions under pressure- Exceptional communication andinterpersonal skills, adept at buildingrapport with customers and colleagues - Attention to detail, ensuring accuracy in all documentation and financial transactions