Primary Role: Create daily production reports and transform ERP programs into actionablejob cards. The mission is to ensure seamless production flow and impeccable data integrityacross various departments.Key Responsibilities:• Craft comprehensive production reports by compiling data from Digital Printing,Conventional Printing, Pretreatment, Finishing and Dyeing departments.• Navigate through challenges such as late or revised reports, ensuring the final datareflects true production metrics.• Utilize Excel and Data Loader software to meticulously feed data into the ERP system,maintaining a pulse on production health.• Create routings, develop Bills of Materials (BOM), and generate job cards, translatingERP programs into clear production directives.• Troubleshoot and collaborate with IT to resolve Data Loader glitches and uphold theintegrity of production data.Challenges:• Synthesizing data from multiple sources into coherent and timely reports.• Overcoming technical hurdles in data processing and job card creation.• Ensuring accuracy and consistency in a dynamic production environment.

Primary Role: As a dedicated Call Center Agent, I specialize in customer service and orderfacilitation for various campaigns including KFC and the Pakistan Banking Association.Key Responsibilities:• Order Management: Accurately processed customer orders for KFC, ensuring allrequirements were met with precision.• Complaint Resolution: Authored detailed complaint emails to supervisors, outliningcustomer issues and the specific branch involved for prompt action.• Information Dissemination: Provided comprehensive information about the "MeraPakistan Mera Ghar" loan scheme, aiding customers in understanding governmentinitiatives.• Lead Generation: Proactively generated customer leads for callbacks from preferredbanks, enhancing the loan acquisition process.• Complaint Handling: Utilized internal portals to register customer complaints, ensuring their concerns were addressed efficiently.Additional Duties: Stepped in as a Backup Supervisor, overseeing call center operations and maintaining service quality in the supervisor's absence.